Sales Representative
Resume:
SUSAN M. EVERHART
***** ******** **** ? Mira Loma, CA 91752 ? 951-***-**** ?
*********@*********.***
CAREER PROFILE
Dedicated Sales and Marketing Professional with over twenty years of
practical experience in telecommunications, consumer driven health
care/insurance products, major appliance goods, advertising, and wireless
communications. Worked with small, mid, large, and national accounts in
both consumer sales and business to business sales. Initiated and
developed major accounts for employers and continually reached or exceeded
sales quotas through telemarketing, referrals, direct mail and special
events, with heavy emphasis on "cold calling". Highly organized with clear
communication skills, excellent follow through and strong time-management
skills.
PROFESSIONAL EXPERIENCE
WFI Incorporated, Glendora, CA
2009 - 2010
Western Regional Account Manager
Responsible for growth and development of company outsource services of
Medical records retrieval and Release of Information solutions to insurance
agents/brokers and Healthcare Providers/HIM Departments nationwide.
Maintained marketing, sales, and servicing effort to secure, transition,
and retain accounts or sites with medical facilities nationwide.
o Prepared and presented proposals.
o Designed and recommended sales programs and set short and long term sales
strategies.
o Doubled revenue in one quarter.
AT&T, Anaheim, CA
2007 - 2009
Major Accounts - Account Manager
Provided sales account management in the major accounts segment for
nation's largest telecommunications company. Assisted customers in
solution design to support customers specific business applications and
provided business problem solution development and execution.
o Managed territory of 3.5 mill in revenue and increase revenues to meet
company objectives.
o Maintained revenue stream for over 250 accounts.
o Assisted with billing and administrative issues. Full solution and
consultative selling..
o Developed strategies for cost savings for businesses and overall revenue
growth and retention.
o Led account team members in overall solutions and maintenance of business
customers.
o Exceeded Customer Satisfaction scores and ratings. Assisted with account
escalations.
o Completed follow through on data and voice solutions for accounts.
o Equipment sales included Avaya, Cisco, Nortel, and Shoretel.
o Knowledge of data and voice products, including MPLS, VoIP, T1s, etc.
UnitedHealth Group (PacifiCare Health Systems), Cypress, CA
2003 - 2006
Individual Products Sales Representative/Broker Support Representative
Developed knowledge of full range of company products to individuals and
insurance broker/agents. Sales and marketing of individual products to
consumers in California, Arizona, Nevada, Colorado, Texas, Oregon, and
Oklahoma. Highly organized, with clear communication and excellent
follow-through. Strong time-management skills.
o Ranked as #2 Individual Sales Representative for 2004 at 130% to Goal.
o Exceeded corporate goals in 2005 by 145%.
o Maintained excellent oral and written communication skills.
o Provided excellent customer service and problem-solving skills.
o Increased sales to promote Pacificare's individual plan HMO and PPO
products to achieve company goals and quotas.
o Product Presentations and developed relationships with key decision
makers.
o Successfully sourced, negotiated pricing, developed/completed RFP's, and
launched campaigns targeting specific company products.
o Identified and analyzed market opportunities.
SUSAN M. EVERHART 951-***-****
P. 2
o Territory management, goals, and needs assessments to achieve deadlines,
and increased revenues for individual businesses.
o Strong attention to detail and ability to work independently.
o Managed, developed, marketed, and launched programs to key decision
makers.
o Self motivated with a reputation for dependability and integrity.
Electrolux Home Products - Frigidaire
2001 - 2002
District Manager
Managed and maintained high revenue accounts in the major appliance
industry for the world's largest manufacturer of appliance goods.
Responsible for maintenance, sales and merchandising for independent retail
dealers accounts, builder distributor accounts, and national accounts.
o Handled one of the largest independent appliance dealer accounts in
California with revenues in excess of $12 million per year.
o Superior problem solving skills. Detail oriented.
o Maintained account management and administered training sessions.
o Promotional and incentive programs management.
o Maintained excellent customer relations in a variety of challenging work
settings.
BizSpace Incorporated, Kansas City, MO
2000 - 2001
Account Executive
Marketed and sold advertising products for online trade publications
published by BizSpace Inc. Niche market publications targeting service
providers and carriers in telecommunications and technology.
o Prepared and presented proposals. Proficient with Goldmine, Peoplesoft,
and Microsoft Office.
o Established a solid customer base.
o Consistently met/exceeded sales expectations while maintaining a high
level of customer satisfaction.
o Developed new accounts and managed existing accounts.
o Trade show experience.
GTE Directories Sales Corporation/Verizon, Overland Park, KS
1996 - 2000
Los Alamitos, CA
1989 - 1990
Directory Sales Representative
Designed effective ads for yellow page advertising, as well as preparing,
planning and administering business accounts, while maintaining and
improving customer relations.
o Travel Incentive Award Winner.
o Featured on cover of National Sales Report.
o Web site sales and implementation.
o Consistently exceeded monthly sales quotas by 125%.
ADDITIONAL RELEVANT
EXPERIENCE
Communications Companies
1991 - 1995
Southwestern Bell Mobile Systems, Overland Park, KS
Pactel Cellular Telephone Company, Irvine, CA
Los Angeles Cellular Telephone Company, Los Angeles, CA
Direct Sales Representative - Mobility
o Member of 125% President's Club for 1994-95 Southwestern Bell Mobile
Systems.
o Generated revenues through marketing and sales of cellular phone service
plans and products in both the California and Kansas City cellular
communication markets.
o Consistently exceeded monthly sales quotas for employers (usually by
125%).
EDUCATION
B.A. Degree in Public Relations, Minor in Health Science, CSULB
SUSAN M. EVERHART 951-***-****
P. 3
Continuing
Education
Holden International
Sales Training
The New BASE for Sales Excellence Course
Psychology of Sales Call Reluctance Course - "Earning What You're Worth"
Quality Training Workshop
Professional Selling Skills Course
LICENSURES/ORGANIZATIONS
Life and Disability Agent License, State of California 1988 - Present
Life/Disability Agent Licenses: AZ, CO, NV, TX, OK, and OR. 2003 -
Present
California State University, Long Beach, Alumni Association
Public Relations Student Society of America (PRSSA), CSULB
Kappa Sigma Fraternity "Starduster", CSULB
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