Network Support
Resume:
Beverly Cobb
North Highlands, CA 95660
**********@***.***
A dedicated Senior IT Support Specialist with 10+ years of computer-related success, with recent experience in a senior
management role. Strong technical background includes extensive customer support with an emphasis in computer and
network design, installation and administration. Remain calm, patient, and productive in extreme working conditions:
irregular work hours, high work volumes, fast-paced, mission critical environment subject to 24 hour on-call and travel with
little advance notice. Areas of expertise encompass:
Tier I, II, & III Desktop Support • Wireless Communications: Spectralink, Blackberry & Smartphone
Virus Removal • Active Directory • System Upgrades • Remote Access/Cisco VPN • Back Up & Recovery
Installations: Hardware, Software, Network, Audio/Video • IronKey Enterprise • Adobe Pro • Remedy
Symantec Endpoint • Symantec Ghost • Microsoft Office Suite 2003/2007 • Windows 9x/2000/XP/Vista/7
PROFESSIONAL EXPERIENCE
Department Of Homeland Security/Federal Emergency Management Agency 2006 to
Present
Disaster Assistance Employee – Reservist Boston, MA/Sacramento, CA
IT Computer Support Specialist-Communications Unit Lead
Successfully manage a team of 10 multi-skilled IT professionals in all aspects of computer, network and
telecommunications in support of FEMA’s Respond and Recovery Mission.
Coordinate with Logistics to perform Joint Field Office (JFO) and Disaster Recovery Center (DRC) procurement and
closeout operations.
Provide exceptional technical and network support to 400+ internal and field personnel, contractors, State and local
government, and other government agencies in our 99,000 sq ft JFO, DRC locations, Mobilization Centers, Staging Areas, and
Receiving Areas.
Coordinate with Mt. Weather, Mobile Emergency Response Support (MERS) and Disaster Response (DR) Team in facility
layout and cabling and resource planning.
Oversee the design and setup of the network infrastructure and telecommunications.
Establish policy guidelines for staff regarding acceptable connectivity procedures for personnel from other Federal
agencies, the State, volunteer agencies, and contractors wanting to access their respective networks, email, etc
Oversee the IT support to Disaster Recovery Centers (DRCs), Promote a teamwork environment that encourages
individuals to share knowledge, work cooperatively, engage in continuous learning, and contribute fully to team-based efforts.
Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting
deadlines.
Conduct performance appraisals and assessments for staff members.
TECHNICAL DUTIES
Evaluate, install, move, maintain and support staff, state and local government computer hardware/software, Windows
client Operating System, HP printers, plotters and related peripherals.
Perform computer workstation and network installations and moves including cabling, access points, routers, and switches.
Create, restore, and update PC images on workstation and field personnel computers with Symantec Ghost and disk
cloning.
Perform duties related to network administration including the creation of network accounts, user groups, assign privileges,
and maintain network security and integrity.
Assist and train new IT staff, internal and field personnel, contractors, State and local government, and other government
agencies in the use of hardware equipment and software.
Skilled in communicating highly technical information to both technical and non-technical personnel.
Proactively identify project bottlenecks and recommend immediate, practical and cost-effective solutions on site.
Streamlined operations and improved productivity through effective reporting, prioritization and customer communications.
EDUCATION
Hewlett-Packard Learning Center – 2008 to Present
Servers 101
Networking 101
Adobe Acrobat: Creating PDFs
Microsoft® Windows® XP-tune up your PC
Understanding Microsoft® Windows Server 2008
Network attached storage
Protect your data: back up to disk, tape, the network and beyond
Protect your PC from spam, spyware and viruses
Microsoft® Windows Vista: troubleshooting and maintenance
Microsoft® Windows Vista: tune up your PC
Microsoft® Windows® 7: tune up your PC
Migrating from Microsoft® Windows® XP to Windows® 7
Unlocking the potential of Windows® 7 Media Center
Wireless networking with Microsoft® Windows® 7
Consumnes River College, Sacramento, California – 2002, 2010, 2011
A+ Certification - Pending
Server +
Unix
American River College, Sacramento, California – 2002, 2011
A+ Certification - Pending
Windows XP – Power User
Sawyer College, San Jose, California -- 1993
Computer Technician
College of San Mateo, San Mateo, California -- 1988 to 1991
Major: Computer Science
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