Customer Service Human Resources

Gurpreet Dhaliwal

SeaTac, WA ***** ***************@*******.*** 206-***-****

Objective

To obtain an entry level human resources position utilizing my business administration education

and customer service experience.

Work Experience

Guest Services Representative (Airport Job Office) April 2008-Dec 2009

SeaTac International Airport SeaTac, WA

• Helping clients with applications, office work, data entry, training new employees

HR Coordinator Intern Nov 2008-Dec 2008

Westin Hotels Seattle, WA

• Filing, distribute paychecks, process new hire files

Sales Associate (Parfumerie) March 2007-April 2008

South Center Mall Tukwila, WA

• Customer service, inventory, stocking, training new employees, handle cash, print out daily

reports, create purchase orders, open and close down the store

Sales Associate, July 2006-Nov 2006

South Center Mall Tukwila, WA

• Customer service, inventory, opened sears account for customers, cashier

Certified Nurse Assistant, August 2005-April 2006

Life Care Center of Burien

• Helped disabled patients with everyday tasks, filled out patient charts, and prepared patients for

examination

Skills

Communication Skills: Listening, Writing/Editing, Communicate precise information

Computer Skills: Internet, E-mail, Microsoft Office

Interpersonal Skills: Dependable, Self-Motivated, Organized and Ability to learn

Managerial Skills: Decision-Making, Organizing and Problem Solving

Education

Bachelor of Business Administration August 2010

American InterContinental University Hoffman Estates, IL

• Concentration in Human Resource Management

• Current GPA: 3.53

• Relevant Coursework: Business Communications, Entrepreneurship, Fundamentals of Business

Law, Statistical Analysis, Fundamentals of Business Law, Managerial Accounting and

Organizational Controls, Human Resource Management, Human Resource Administration,

Organizational Change, Financial Management

Certificate of Human Resources Generalist April 2010- Present

Lake Washington Technical College Kirkland, WA

Current GPA: 3.7

Relevant Coursework: Employee Labor Relations, Training & Employee Development,

HRIS/Measuring Outcomes and Global HR & Mergers

Associate of Applied Sciences Sept 2007- Jan 2009

Highline Community College Des Moines, WA

Concentration in Hotel and Hospitality Management

Current GPA: 3.5

Relevant Coursework: Practical Accounting, Legal Issues in Hospitality, Food & Beverage

Operations, Business Computer Applications, Hotel Management & Operations and Conference

& Banquet Management

Volunteer Experience

Hospitality Club Member 2008

Professional Convention Management Association 2008

Awards

• High Scholastic Achievement, Vice President’s List

• Certificate of Mastering Competency in Customer Service

• Certificate of Completion, NRA Restaurant Management

• Certificate of Mastering Competency in Controlling Foodservice Costs

• Certificate of Mastering Competency in Inventory and Purchasing

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