Customer Service Representative

Cheryl L. Breitbach

**** ******** ****** 678-***-****

Powder Springs, GA 30127 ***********@*****.***

OBJECTIVE To further develop my customer service and accounting expertise with an industry leading insurance

agency or company.

KEY SKILLS

Excellent client relation skills Strong math skills

Self motivated Willingness to learn new programs

Strong work ethic Work independently or as a team member

Goal oriented Willingness to get P&C License

EXPERIENCE Dickey Mangham Company, Inc. Atlanta, GA May 1987 present

Customer Service Representative/Bookkeeper/Office Manager

Quickly resolve all customer inquiries and requests.

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Instrumental in retaining a high percentage of customers in agency.

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Constant review of policies to determine if coverages need to be changed or new policy needs to be added

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to portfolio.

Proficient in the use of Company websites for processing quotes, policy changes and policy issuance.

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Resolution of over 98% of underwriter loss control issues on new and renewal business.

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Interact closely with underwriters and agency producers.

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Proficient in executing surety bonds.

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Intermediate dealings with commercial lines customer service tasks

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Proficiently handle all bookkeeping tasks including financial statements, accounts receivables, accounts

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payables, bank reconciliations and general journals.

Manage daily office tasks which include ordering supplies, uninterrupted operation of small office

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machines (computer, fax machines, scanners, etc), and maintaining a clean and tidy work area.

Lawrence, See & Beavers, CPA Conyers, GA March, 2000 present

• Tax preparer

• Client bookkeeping reviews and journal postings

COMPUTER SKILLS Microsoft Office Products, QuickBooks and Creative Solution Software packages, Gmail,

Outlook Express and HP Image Zone scan program.

LICENSE Sub Agent License, Notary Public

INTERESTS Baseball, exercising, flower arrangements and cooking.

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