Customer Service Administrative Assistant

BECKY W. HOPKINS

**** ******* ****

Perris, CA **571

Cell Phone: 951-***-**** Home Phone: 951-***-****

Email Address: *************@*****.***

Objective:

My goal is to contribute to the continuing success of the company

that I represent by providing quality support to customers, management

and team members.

Characteristics:

Great support and customer service attitude. Professional demeanor.

Team player and excellent multitasking skills. Problem solver and

decision maker. Strong organizational skills and able to work in a

fast paced and demanding environment.

Work Experience:

November 1999 - February 2011

Deloitte & Touche LLP, Costa Mesa, CA

Executive Assistant/Para Professional - Provided assistance to

partners, directors, managers and staff. Processed invoices and

correspondence. Composed and dictated correspondence from voice

messages sent from partners and managers. Made travel arrangements

and processed expense reports. Scheduled meetings and conference

calls. Maintained contact lists, Outlook calendars and schedules.

Maintained company files and confidential department information.

Answered phones and responded to e-mail and voice messages. Ran

reports, created PowerPoint slide presentations and Excel

spreadsheets. Set-up Microsoft Live meetings. Performed Internet

research for partners and managers using industry business internet

research tools, such as Dow Jones, Intellinet One Source and Dunn and

Bradstreet. Purchased department office supplies and equipment.

Trained new employees on department policies and procedures.

January 1995 - June 1999

Hewlett-Packard Company, San Diego, CA

Administrative Assistant/Training Coordinator - Coordinated company

internal training classes and workshops. Scheduled outside training

consultants and vendors to conduct internal classes. Responsible for

managing training schedule, registering employees for classes and

keeping track of registrations and cancellations. Ordered class

materials, coordinated catering and prepared training room with the

needed audio and visual equipment. Worked with hotels to schedule

meeting rooms. Created presentations and required handout materials

for classes. Assembled training packets for scheduled classes, sent

out information on upcoming classes and sent out class reminders

notices to participants. Assisted department managers and consultants

to collect data for well designed course curriculum. Created

spreadsheet reports and processed data into a training database.

Worked with the human resources management team to coordinate

conferences and seminars. Organized filing system and worked on

special projects. Responsible for complying with company policies,

procedures and maintaining confidential information.

December 1989 - September 1993

Law Office of Duke & Gerstel, San Diego, CA

Computer Department Assistant/Data Entry - Maintained daily court

calendars for attorneys. Sent calendar reminder notices of upcoming

court appearances and filing deadlines. Provided administrative

support to attorneys, paralegals and staff. Maintained client

database information, responsible for adding data into database and

ran database queries and reports for attorneys. Acted as a back-up to

the computer department manager. Gave users access to the computer

network system. Assisted with computer hardware and software

technical support. Set-up and installed computer hardware, software

and processed computer network nightly back-up. Provided back-up

assistance to the receptionist as needed.

Computer Experience:

Microsoft Word, Excel, PowerPoint, Outlook, Access, Publisher,

Internet Explorer, Communicator Instant Messenger, Microsoft Live

Meeting, Adobe Writer, CD Label Creator, WinZip, Scanning

Education:

1997 - 1997: Cuyamaca College, El Cajon, CA

1988 - 1989: Grossmont College, El Cajon, CA

1979 - 1980: San Diego City College, San Diego, CA

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