Manager Management
Resume:
TODD A. GUIDINGER
Joliet, IL ****1
*************@*****.***
IT Manager with over 10 years of IT experience including experience in the areas of LAN and WAN, training and
support, telephony, and e-mail and security. Skilled in designing infrastructure and implementing technology to
support large user groups, supporting users at corporate headquarters as well as multiple remote locations.
EXPERTISES
Managerial Expertise: IT Governance, Data Security & Privacy, Change Management, High-Performance IT
Teaming, IT Service Management (ITIL), IT Risk Management, IT Sourcing & Vendor Management
Technical Expertise: Cisco VOIP, Agile Project Management, Cloud Computing, Virtualization, 24x7 IT
Operations, SaaS, HIPPA EDI 4010/5010, Oracle, MySQL, MS SharePoint Server 2010, MS SQL Server, MS
Team Foundation Server (TFS), MS Visual Studio 2010
Industry Expertise: Healthcare, Insurance, Employee Benefits
ACHIEVEMENTS
• Converted 20 phones system to one centralized VOIP system that saves the company 300k a year
• Architected and deployed the current WAN environment to support voice and data
• Worked to convert multiple network layouts to one Active Directory environment
• Devised and oversaw a plan to move key systems between Data Centers with no production
downtime
• Migrated from CCM, Unity, and IPCC 4.X to CUCM, Unity, and UCCX 7.X
WORK EXPERIENCE
Zenith Administrators Mokena, IL 6/05 – present
Manager, Networks and Security Systems
• Responsible for organizing, planning and supervising the daily activities of technical staff in
Information System Department
• Oversee deployment of servers, routers, switches, and firewalls (ASA and PIX)
• Lead a rollout of Active Directory throughout the organization
• Worked on the install and set up of our current phone system (Cisco VOIP)
• Support and installed Call Manager (CUCM), UCCX, and Unity
• Over saw a major upgrade on the Cisco VOIP from 4.x to 7.x
• Documented the current network environment
• Purposed IT purchases, both hardware and software
• Created a VPN environment using a Cisco ASA device and a RADIUS server
• Support 50 + routers/voice gateways and switches
• Architect and installed routers and switches in 22 sites to handle VOIP traffic
• Support T1, PRI, and DS3 circuits
• Installed and support PIX, ASA, and Check Point firewalls
• Experience with VLAN, MPLS, WIFI, QOS, COS, EIGRP, OSPF, and Multicasting
• Utilize sniffers and network tools to diagnose issues
• Support Red Hat Enterprise Linux systems
• Created a HA environment using Hyper-V and Oracle Data Guard
Midwest Computer Resources Galesburg, IL 6/97 – 6/05
Owner
• Supported local businesses in terms of networking, sales, and support
• Work directly with clients to provide solutions for their business
• Recommended all hardware and software purchases
• Supervised up to two employees
• Handled daily operations
• Supported NT, Windows 95-XP, Windows NT-2003 server, Novell 3.12-5, Exchange, Linux/Unix
and Cisco pix firewalls (running a VPN), Sendmail, and DNS
• Supported LAN and WAN environments using Cisco and 3Com router and switches
• Built firewalls using Linux IPTables
Jumer’s Casino Rock Island Rock Island, IL 6/00 – 2/03
MIS Manager
• Performed daily administration of all systems
• Supervised one employee
• Worked directly with the CFO and president to recommend all hardware and software purchases
• Supported LAN and WAN environments using Cisco routers and switches
• Created a project plan to set up an email system, firewall, and a Website
• Created a budget for the MIS department
• Supported NT, Windows 95 - 2000, Windows NT-2000 server, Citrix/Windows Terminal Server,
Novell, Exchange server, AS/400, Linux firewalls, Sendmail, DNS, and corporate wide Anti-Virus
• Implemented a disaster recovery program
• Installed an intrusion detection system
EDUCATION
Western Illinois University, Quad City Campus 8/03 – 5/05
Moline, IL
Bachelor of Business – Information Management
Carl Sandburg College 8/94 – 5/96
Galesburg, IL
Associates in Science
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