Manager Customer Service
Resume:
Gladys Tellez
San Jose, CA *****
******.**@*******.***
Professional Summary:
o Over 9 years of bookkeeping and accounting experience
following GAAP principles
o Five years history of successful collection
experience utilizing both soft and hard techniques
o Three years computerized payroll skills while
corresponding with federal, state, and local agencies
o Outstanding customer service abilities and proven
interpersonal relations
o Excellent written skills, verbal communication, and
bilingual in English/Spanish
o Software: Microsoft Office, SAP, Outlook CRM, Fiserv, SVB
Reports, QuickBooks, Netsuite, ADP PayeXpert, MAS 90,
File Maker Pro, Reynolds & Reynolds, Omnis, and DCS
Work Experience:
Cash Applications Administrator, Samsung Semiconductor Inc., 2009 to 2010
(Temp) Manpower Inc., San Jose, CA
o Entered the daily cash payments of 25 to 75 million into the A/R accounts
for SSI which consisted of balances from $100k to $200 million
o Adjusted any over or under payments into the clients
account with very detailed explanations
o Daily reporting to direct supervisor and credit analyst of when accounts
should be placed on hold
o Posted/created pdf.'s for all incoming EDI's, wires,
checks, and attached the file to clients account
o Served as key liaison between the credit analyst and
sales team on past due and pre-payment
deposits to fulfill orders
Operations Specialist, Silicon Valley Bank, 2009 to 2009
(Temp) CoreStaff Services, Santa Clara, CA
o Managed and balanced the daily deposits from 5 major
banks for Silicon Valley Bank
o Researched and analyzed customers bank history to
establish and approve accounting audits
o Updated/handled/printed Excel spreadsheets to aid in
the daily financial reporting
o Assisted with other assigned duties that were
needed/assigned in two different departments
o Reviewed/confirmed audit confirmations and returned
to the appropriate accounting firm within a
24 hour turn-around time
Office Manager, Universal Janitorial Maintenance, San Jose, CA 2007 to
2008
o Performed bi-weekly payroll for 2 companies
containing 220 employees using ADP PayeXpert
o Filed/maintained all new hire paperwork; W-2, W-4, 401(k), insurance, and
I9 forms, while phone screening/interviewing new applicants
o Updated and negotiated service agreements with
previous and new customers from referrals
o Coded/entered invoices and processed check runs; weekly reconciliation of
the sub-ledger accounts to the GL in order to close month-end efficiently
o Audited and generated schedules, inventory/financial
reports, contracts, and billing statements
Gladys Tellez
San Jose, CA 95121
******.**@*******.***
Office Manager, Gourmet Electronics, San Jose, CA 2006 to 2007
o Monitored aging reports and initiated daily
collection calls on invoices over 45 days old; while
preparing the weekly cash flow projections
o Trained all personnel on data entry functions of Netsuite system which
reduced 22% costs of an outside service provider
o Resolved credit card charges, sales tax, or purchase
inconsistencies with clients by phone
o Balanced and allocated all cash, checks, and wires for various accounts;
created deposit slips
o Verified accounting control records and schedules to
locate errors made by the office staff
Office Manager, LimeLite Coach Works, Santa Clara, CA 2005 to 2005
o Administered and performed full cycle A/P, A/R, HR,
payroll, credit, and collections
o Prepared and posted month-end accruals, general
ledger entries, balance sheet, profit and loss
statement, bank and account reconciliation functions
o Purchased inventory as needed per the Shop Foreman's
request while following budget limits
o Calculated payroll time sheets, maintained accrued PTO pay records,
processed labor distribution, initiated employee automatic bank deposits
and vendor MIS 1099 processing
o Processed monthly statements, direct pays, accounts
payable checks, and weekly reports
FC Bookkeeper, McHugh Lincoln Mercury, Los Gatos, CA 1998 to 2001
o Reconciled and collected 25k on a one year old past
due A/R account in two weeks
o Researched/resolved employee and system problems to
ensure accurate payroll reports and
tax returns
o Maintained and keyed all commissions necessary to
process and meet payroll deadlines
o Worked closely with the Accountant to created credit memos and journal
entries to modify the
general ledger
o Improved data integrity by establishing procedures to
eliminate gross profit discrepancies
between the finance and administration office
Education: Certificate, Clean & Green, Workforce Institute, San Jose, CA
Certificate, Business Studies, Women's Initiative, San Jose, CA
A.A., Business Administration, Evergreen Valley College, San
Jose, CA- in process
Certificate, Legal Assistant/Legal Ethics, Evergreen Valley
College, San Jose, CA
Certificate, Computerized Bookkeeping, Sawyer Business College,
Santa Clara, CA
Volunteer: Sacred Heart Community Service, San Jose, CA
Contact this candidate