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Manager Customer Service

San Jose, California, 95121, United States
March 23, 2011

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Gladys Tellez

San Jose, CA *****


Professional Summary:

o Over 9 years of bookkeeping and accounting experience

following GAAP principles

o Five years history of successful collection

experience utilizing both soft and hard techniques

o Three years computerized payroll skills while

corresponding with federal, state, and local agencies

o Outstanding customer service abilities and proven

interpersonal relations

o Excellent written skills, verbal communication, and

bilingual in English/Spanish

o Software: Microsoft Office, SAP, Outlook CRM, Fiserv, SVB

Reports, QuickBooks, Netsuite, ADP PayeXpert, MAS 90,

File Maker Pro, Reynolds & Reynolds, Omnis, and DCS

Work Experience:

Cash Applications Administrator, Samsung Semiconductor Inc., 2009 to 2010

(Temp) Manpower Inc., San Jose, CA

o Entered the daily cash payments of 25 to 75 million into the A/R accounts

for SSI which consisted of balances from $100k to $200 million

o Adjusted any over or under payments into the clients

account with very detailed explanations

o Daily reporting to direct supervisor and credit analyst of when accounts

should be placed on hold

o Posted/created pdf.'s for all incoming EDI's, wires,

checks, and attached the file to clients account

o Served as key liaison between the credit analyst and

sales team on past due and pre-payment

deposits to fulfill orders

Operations Specialist, Silicon Valley Bank, 2009 to 2009

(Temp) CoreStaff Services, Santa Clara, CA

o Managed and balanced the daily deposits from 5 major

banks for Silicon Valley Bank

o Researched and analyzed customers bank history to

establish and approve accounting audits

o Updated/handled/printed Excel spreadsheets to aid in

the daily financial reporting

o Assisted with other assigned duties that were

needed/assigned in two different departments

o Reviewed/confirmed audit confirmations and returned

to the appropriate accounting firm within a

24 hour turn-around time

Office Manager, Universal Janitorial Maintenance, San Jose, CA 2007 to


o Performed bi-weekly payroll for 2 companies

containing 220 employees using ADP PayeXpert

o Filed/maintained all new hire paperwork; W-2, W-4, 401(k), insurance, and

I9 forms, while phone screening/interviewing new applicants

o Updated and negotiated service agreements with

previous and new customers from referrals

o Coded/entered invoices and processed check runs; weekly reconciliation of

the sub-ledger accounts to the GL in order to close month-end efficiently

o Audited and generated schedules, inventory/financial

reports, contracts, and billing statements

Gladys Tellez

San Jose, CA 95121


Office Manager, Gourmet Electronics, San Jose, CA 2006 to 2007

o Monitored aging reports and initiated daily

collection calls on invoices over 45 days old; while

preparing the weekly cash flow projections

o Trained all personnel on data entry functions of Netsuite system which

reduced 22% costs of an outside service provider

o Resolved credit card charges, sales tax, or purchase

inconsistencies with clients by phone

o Balanced and allocated all cash, checks, and wires for various accounts;

created deposit slips

o Verified accounting control records and schedules to

locate errors made by the office staff

Office Manager, LimeLite Coach Works, Santa Clara, CA 2005 to 2005

o Administered and performed full cycle A/P, A/R, HR,

payroll, credit, and collections

o Prepared and posted month-end accruals, general

ledger entries, balance sheet, profit and loss

statement, bank and account reconciliation functions

o Purchased inventory as needed per the Shop Foreman's

request while following budget limits

o Calculated payroll time sheets, maintained accrued PTO pay records,

processed labor distribution, initiated employee automatic bank deposits

and vendor MIS 1099 processing

o Processed monthly statements, direct pays, accounts

payable checks, and weekly reports

FC Bookkeeper, McHugh Lincoln Mercury, Los Gatos, CA 1998 to 2001

o Reconciled and collected 25k on a one year old past

due A/R account in two weeks

o Researched/resolved employee and system problems to

ensure accurate payroll reports and

tax returns

o Maintained and keyed all commissions necessary to

process and meet payroll deadlines

o Worked closely with the Accountant to created credit memos and journal

entries to modify the

general ledger

o Improved data integrity by establishing procedures to

eliminate gross profit discrepancies

between the finance and administration office

Education: Certificate, Clean & Green, Workforce Institute, San Jose, CA

Certificate, Business Studies, Women's Initiative, San Jose, CA

A.A., Business Administration, Evergreen Valley College, San

Jose, CA- in process

Certificate, Legal Assistant/Legal Ethics, Evergreen Valley

College, San Jose, CA

Certificate, Computerized Bookkeeping, Sawyer Business College,

Santa Clara, CA

Volunteer: Sacred Heart Community Service, San Jose, CA

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