Customer Service Sales

Mario G. Tang is

**** ****** **** ***. **** Miami, FL 33143

Ph. 321-***-****.

email: *********@*****.***

http://www.linkedin.com/in/mariotanguis

SUMMARY

. End-user training of MS applications and e-commerce web-based

purchasing products.

. Experience in gathering requirements, schedule, and methodology.

. Experience with International Sales of computer Hardware equipment.

. Assisting with full-scale training of web-based purchasing products in

foreign countries.

. Writing technical software guidelines and training documentation.

. International Sales of computer Hardware parts.

. Network installation and maintenance.

. Migration of applications using Ghost software, and verification of

deployment

. Resolving H/W issues for IBM, Compaq, PCs, and HP printers, including

configuration and diagnostics.

EDUCATION

A+ Certified, Comp TIA

Valencia Community College - Orlando, Fl. - A.A. Computer Science

SPECIAL TRAINING

Windows Xp, Vista // MS Office Xp, Vista // TCP/IP // Active Directory //

Remedy K.M. ver. 7.5 // Ghost //AS400

Hardware: HP Printers // Compaq, IBM, and Toshiba PCs and Laptops

WORK EXPERIENCE

NEMOURS CHILDREN HOSPITAL. Orlando, FL.

July 2009 - Present

Systems Support - Working closely with management in the developing of

content within MS SharePoint, and Remedy 7.5.

Successfully collated and eliminated redundant documentation within the

Hospital's Data Warehouse. Troubleshot and resolved desktop, H/W and S/W

issues.

QUICK DOOR SERVICE LLC. Orlando, Florida

November 2008 July 2009

Sales and Field Representative - Responsible for field mechanics and

logistics associated with garage door sales, warehousing, installation and

customer service.

ALIVE PRODUCTIONS SAC Lima, Peru

April 2008 - November 2008

Translation, Technical Writing, and Training Responsible for the accurate

translation of systems documentation and manuals from English to Spanish.

Assisted with the development of customer presentations and training of end

users as well

FREEMAN DECORATING Orlando, Florida

February 2006 - February 2008

Decorating Show Supervisor - Responsibilities included producing

expositions, conventions and corporate events for a wide array of clients.

Duties included: Maintaining budget projections, forecast of labor

services, including Union and Non Union labor, scheduling of Freight,

storage, and delivery of exhibitor equipment.

NEW MILLENNIUM CONSULTING Orlando, Florida

February 2005 - October 2005

Information Systems Contractor - Responsibilities included testing,

documentation of system "bugs", planning, coordinating, and Quality

Assurance. Participated in business development sessions with users to

document and enter key information into the content management system.

WALT DISNEY WORLD - - Knowledge and Content Management Project - Orlando,

Florida.

June 2004 - December 2004

Data Analyst Contractor- Responsible for the analysis of data implemented

across the Disney theme parks and Disney Cruise lines platforms for

accuracy. Other duties included Q.A., documentation of system "bugs", and

delivery forecasting. Performed Quality Assurance tasks in order to

implement enterprise wide content management application. Created and

Maintained category administration for over 23 business units across Walt

Disney World Company. Participated in business development sessions with

users to document and enter key information into the Vignette content

management system.

UTOPIAN REALITIES CORPORATION - Miami, Florida / Lima, Peru

June 2002 to August 2002

General Manager - Responsible for the logistics associated with the

Opening, and all the duties implicated in the establishing of an American

Company branch specifically, in Lima Peru. Such as: Market Research,

Permits, and Compliance with the local laws.

RUMBERGER KIRK & CALDWELL - Orlando, Florida

October 2001 to March 2002

Systems Support Contractor - Responsibilities included server

administration, i.e., backup, upgrading, and setup; Technical PC support;

end-user training on Windows 2000, MS Office XP. and other PC applications;

workstation upgrades; hardware and software implementation; and HP printer

setup.

GOCO-OP, Inc. - Maitland, Florida

September 2000 to April 2001

Implementation Trainer - Responsibilities included testing, documentation

of system "bugs", planning, coordinating, and implementation of classes

Nationally and Internationally for a web-based e-commerce purchasing

program. Work very closely with the implementation team to provided

feedback on client issues.

UNIVERSAL STUDIOS - Orlando, Florida

August 1999 to March 2000

Information Systems Contractor - Responsibilities included systems support;

training of end users; coordination, scheduling, and setup of system

migrations; Y2K upgrades to MS Windows 95 and Office 95 97; troubleshooting

and upgrading of software from Win 95 to Win98 Office 95 to Office 98 on

desktops and laptops; hardware replacement including motherboards, memory,

CD-ROMs; and monitors; trouble- shooting of HP printers and Compaq and

Toshiba laptops.

WALT DISNEY IMAGINEERING - Celebration, Florida

October 1998 to June 1999

Information Systems Contractor - Responsibilities included serving as

technical computer support, and providing delivery of applications,

training, and network setup for the Attractions Division. Also conducted

NT Network set up and troubleshooting, as well as hardware implementation

for telecommunication operations.

BOEING AT NASA KENNEDY SPACE CENTER - Cape Canaveral, Florida

February 1998 to August 1998

LAN Engineer Contractor - Responsibilities included server administration,

i.e., backup, upgrading, and setup; technical PC support; end-user training

on Windows NT 4.0 and other PC applications; workstation upgrades; hardware

and software implementation; and HP printer setup.

WESTINGHOUSE, INC. - Orlando, Florida

September 1997 to February 1998

Information Systems Contractor - Responsibilities included technical

computer support and trouble shooting for MS Windows and Office 95. Also

provided network support for MS Windows NT 3.51 / 4.0 as well as repair and

replacement of hardware components.

LOCKHEED MARTIN - Orlando, Florida

November 1996 to August 1997

Information Systems Contractor - Responsibilities included technical

support for over 250 Network servers running multiple platforms.

Specifically, provided network support for NT 3.51 & 4.0 and Novell. Duties

required extensive repair and replacement of client server hardware

components.

LUCENT TECHNOLOGIES - Maitland, Florida

August 1996 to September 1996

Customer Service Representative - Responsibilities included developing a

system to log and review company cellular accounts, calling card accounts,

and virtual accounts for long distance lines connected to employee home

offices. Implemented a program to separate personal calls from business-

related calls for each international and national Lucent employee.

AMERICAN AUTOMOBILE ASSOCIATION - Heathrow, Florida

February 1991 to June 1996

Regional Office Supervisor - Responsibilities included managing operations

of regional office including employee hiring, training, budget projections,

sales forecast, maintaining payroll budget, and scheduling. Developed

operations manual for new business ventures. Achieved or exceeded sales

goals.

Data Center and Communications Representative - Responsibilities included

conducting diagnostics and support of software systems. Retrieved and

processed information daily from AAA clubs nationwide. Organized and

consolidated tape library to replace over 70% of AAA's outdated storage

media. Prepared monthly reports to improve quality data processing

performance.

PERSONAL

Bilingual, native fluency in English and Spanish.

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