Objective:
To obtain a position as a Client Relationship Manager that will enable me
to use my relationship Management, client retention, forecasting skills,
strong leadership experience and industry acumen to further the mission of
Upromise.
Experience
8/2010 - Present United Stationers, Woburn, MA - Distribution
Associate
Responsibilities include accurately managing the movement of materials and
products throughout distribution center in compliance with safety, quality
and productivity guidelines, establishing a full working knowledge of Shelf
Department's various daily tasks and responsibilities in order to provide
support as needed while effectively work in a team environment assisting
with special projects and participate in process, quality, efficiency and
productivity improvement.
1/2008 - 1/2009 Priority Capital, Melrose, MA - National Account
Manager
Responsibilities include Managing a portfolio of clients, establishing and
maintaining client relationships, managing and servicing existing
relationships with executive level clients by developing and presenting new
opportunities to meet company's and individual's revenue goals, building
vendor relationships to foster future opportunities and prospecting,
negotiating, and closing deals with solutions designed to meet each
client's goal.
2/2003 - 11/2007 Traffic Logistics Group Corp, Bradford, MA -
Owner
Responsibilities include managing, retaining, and establishing
relationships with clients, marketing and promoting services to potential
clients, streamlining clients process and increasing efficiency,
negotiating contracts and rates to retain clients and foster long-term
relationships, managing and providing support to a full staff of team
members and forecasting fleet, personnel and needs for contract drivers.
1/2000 - 5/2002 All Star Freight, Inc, Everett, MA - Operations
Manager
Responsibilities include directing daily operation of airfreight trucking
company including: dispatch, scheduling staffing, and coordinating delivery
routes, managing employee drivers and subcontractors, and managing existing
accounts and clients to build productive and mutually beneficial
partnerships.
Education
09/1992 - 05/1997 Bachelor of Art (B.A.) in Sociology - Salem State
College, Salem, MA
Skills
. Extensive managerial and team building experience
. Proven track record in increasing client satisfaction and retention
rate
. Proven experience in increasing sales volume
. Extensive experience satisfying a variety of clientele, from executive
level to upper management, using all methods of contact
. Effective written and oral communication skills
. CRM: ACT, Lease Flow, MAS 90
Affiliations and Memberships
. Pentucket Kiwanis Club of Haverhill, MA
. Merrimack Valley Chamber of Commerce
References Available upon request
Ron A Ferris Jr.