Jason R. Alexander
** ****** ******, ********, ** 07801 862-***-****(Home) / 973-***-****
(Mobile) abhpoe@r.postjobfree.com
Experience
UBS Financial Services, Inc., Weehawken, NJ
**** - ****ent
Wealth Management USA, Operations
Director, Client Performance Reporting (March 2009 to Present)
. Manage the day to day operations of 3 performance reporting groups
. Develop, execute, and monitor group client service and support
strategies
. Coordinate staffing/resources and prioritize project initiatives with
Information Services and Project Managers
. Establish deadlines and benchmarks to 14 reporting analysts to ensure
timely completion of monthly QA process, with the secondary objective
of achieving continuous improvement
. Supervise and adjust internal controls in place for monthly/quarterly
QA process
. Coach staff analysts through objective setting, career development,
and performance reviews
. Review Business Requirement Documents for upcoming initiatives related
to Performance Reporting
. Function as subject matter expert for Performance Reporting/Operations
with Business and Information Systems colleagues during design and re-
engineering of upstream processes
. Coordinate the integration of legacy performance data for Financial
Advisor recruits during on boarding process
. Represent Client Reporting division for VIP Financial Advisor
presentations
. Ensure issues affecting Private Wealth Management Financial Advisors
are immediately escalated and resolved
. Confirm all process and internal controls in accordance with SOX
responsibilities have been met within established time frames
Associate Director, Client Performance Reporting (November 2007 to March
2009)
. Analyze progress of group projects and provide status of quarterly
cycle to Managing Director
. Ensure inquiries escalated by Service Desk and Sales field are
completed within 1 business day by senior staff
analysts
. Manage the response to client inquiries through the performance staff,
ensuring one day turn around time
. Regularly evaluate the Performance Measurement group's monthly QA
processes
. Review resumes and make recommendations for potential staff hires
. Serve as a relationship manager between Business Product Managers and
Database Programmers, ensuring requests/projects from business
managers are attended to and completed on time by IT staff
. Constructed and presented business cases to client reporting
development team for enhancements to reporting platforms and products
Production Manager (March 2006 to November 2007)
. Direct and execute the quarterly processing of 500,000 financial
performance reports
. Responsible for ensuring delivery of 99.8% of performance reports to
clients within 6 weeks of quarter-end
. Ensured over 500,000 managed accounts successfully complete 21 point
data integrity by month- end
. Coordinated report production and inventory with printing vendor
. Supervised and delegate daily/weekly/quarterly department tasks to a
staff of 10 performance analysts
. Assisted in the coordination and completion of User Acceptance Testing
for programs designed to create and report client financial data for 13
separate financial products, including the creation of test plan and
use cases
. Managed data integrity projects including the drafting of requirements
and confirming issues are addressed by technology within established
time frames
. Served as a relationship manager between Business Product Managers and
Database Programmers, ensuring requests/ projects from business
managers are completed on time by IT staff
. Tracked ongoing projects and open issues requiring urgent attention
. Partnered with stakeholders (i.e. Business, IT, Operations, Trading,
Administration, and Billing) for new processes and products to
establish scalability within performance group
Jason R. Alexander (continued) Page 2
. Solely responsible for the quarterly/monthly calculation, data
integrity, posting, and servicing of the 150 Separately Managed
Accounts manager performance composites
. Ensure performance reporting responsibilities are met during each phase
of new product launches
Associate Production Manager (October 2001 to March 2006)
. Exclusive analyst for the firm's multi-strategy investment product,
ensuring the financial reporting integrity of high net worth accounts
. Escalation level contact for daily inquiries of advanced client
financial data analysis issues. Responsible for ensuring one business
day responses to from the firm's Financial Advisors
. Prepare daily management reports for 9 of the firm's Managed Account
products
. Responsible for special projects and ad hoc queries at request of
senior management (including Compliance requests, status of
monthly/quarterly process, status of current projects)
. Implement changes to client reports submitted by Product and Marketing
Managers
. Support the Investment Solutions/Managed Accounts group as the primary
contact and information source of financial data
Performance Analyst (June 1998 to October 2001)
. Personal analyst for one of firm's largest institutional brokers
(approximately $400 million in managed assets)
. Primary liaison for performance issues for institutional broker's
relationships
. Reconciled and audited approximately 200 institutional and high net
worth individual accounts
. Calculated time weighted rates of return for the purposes of quarterly
performance reports for mutual fund product
. Addressed performance measurement inquiries of the firm's mutual fund
product within one business day
Education
Stevens Institute of Technology, Hoboken, NJ
Graduated June 2009
M.S., Information Systems
Concentration in Information Management
Towson University, Towson, MD
Graduated May 1998
B.S., Business Administration
Concentration in Marketing
County College of Morris, Randolph, NJ
Graduated August 1996
A.S., Business Administration
Skills
Excellent Oral and Written communication skills. Experienced in Microsoft
Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Visio, Microsoft
Project, Microsoft Access, Microsoft Outlook, Morningstar Principia, GIM2
(UNIX based performance analysis/trading system), intermediate level SQL
queries.
Professional Development
. Graduate of UBS Essential Management Skills training program.
. Graduate of UBS ASCENT career development and leadership program (served
as project manager/coordinator for UBS Investment Bank Operational Risk
Control initiative).
. Ongoing participant in multiple career development and management
fundamentals training courses.