Manager Customer Service

Kristie Brown

*** ******** ** ***** *****, KY ***17

Phone 513-***-**** ? Email: *********@*******.***

OBJECTIVE___________________________________________________________

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I am seeking a position that can utilize my proven sales and

marketing experience in the purchasing department

That also has the opportunity for advancement.

SUMMARY

QUALIFICATIONS______________________________________________________

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? Experienced Account Manager with 3+ years experience in the

Telecommunication Industry with extensive knowledge in Voice

Services, Wireless, Data/Internet, Long Distance, Phone Equipment,

Managed and Professional Services

? Effective communicator; develops rapport; builds relationships;

enjoys networking

? High attention to detail; specialist in organization and

coordination

? Innovative problem solver; resourceful in task; excellent

manager of available resources

? Work well both independently and within a team environment

EDUCATION___________________________________________________________

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2005 University of Kentucky, Lexington, KY

Bachelor of Business Administration

Major: Integrated Strategic Communications and Psychology

GPA: 3.0

EXPERIENCE__________________________________________________________

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March 2007-Present Cincinnati Bell

Cincinnati, OH

Select Account Manager

. Retain revenue base of $3 Million and generate new revenue through

product penetration in an assigned territory to the small to medium

sized business market.

. Provide exceptional customer service by building customer

relationships and providing on-going customer support to over 150

customers consisting of 12 local lines or more.

. Manages all aspects of the sales process including meet with

customers, understand their needs, develop proposals, present to

customer, close sales, and ensure accurate ordering and implementation

of services.

January 2006 - April 2007 Where To Go, USA

Louisville, KY

Account Manager

. Responsible for development and retention of existing

relationships with clients in the Louiville, Lexington,

Cincinnati, Indianapolis and Cleveland markets wishing to

promote their businesses to the tourism markets.

. Duties include cold calls, contract negotiations, payment

scheduling, all artwork approval and web review of each

project.

. Team Leader to one other sales representative teaching them

how to acquire new leads, build their funnel and balance

their time between different markets.

May 2005 - January 2006 Meridian

Communications Lexington, KY

Traffic Manager

. Facilitate all internal communications between the account

management team and the art department.

. Responsible for establishing and implementing all project

timelines and the artist responsible for each job based on

their qualifications.

. Reorganized the offices filing system to ensure all records

were accounted for better used as resources.

Contact this candidate