Customer Service Manager

?**** Pillar Pointe St., Las Vegas, NV?702-***-****?******@*****.***

Vicki Hill

Objective

Become a valued member of a company where I can utilize and enhance my

computer, clerical,

and organizational skills to help the organization achieve its goals.

Summary of Skills and Qualifications

?Excellent ability to communicate and work in a team

setting

?Experienced, with and strong customer service skills and

the ability to work directly with clients

?Proficient with core computer software programs

?Can easily and effectively maintain and update computer

data

Software Knowledge

MS Word, Excel, PowerPoint Outlook, Quicken, and Quick Books

Education

Automated Office Technology, 1992

Western Business College, Portland, OR

GED, 1991

The Private Industry Council

SNRHA Career Development Course 2011

Work Experience

Tax Preparer

Jackson Hewitt, Las Vegas, NV 1/2009-4/2009

?Interviewed clients to obtain personal information to

complete their tax returns efficiently

?Prepared and processed tax returns, and prepared documents

?Learned tax software (profiler)

Office Assistant

Northwest Staffing Resource, Vancouver, WA 6/2007-2/2008

?Answered telephones, scheduled and registered clients for

class

?Updated and maintained instructor and student paper and

computer files

?Got materials and manikins ready for classes

Tax Preparer

Jackson Hewitt, Las Vegas, NV 1/2007-4/2007

?Interviewed clients

?Prepared and processed tax returns, and prepared documents

?Learned tax software (profiler)

Resident Manager

Lacreole Apartments, Dallas, OR 10/2005-08/2006

?Ran rental office

?Processed rental applications

?Took money for unites and deposits, and prepared and made

bank deposits

?Maintained monthly accounting ledger

?Prepared rental agreements and Section 8 documents

?Scheduled maintenance and cleaning, and ordered supplies

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