Customer Service Management

Carolyn Parker

***** ***** ****** **** ******** WA 98374 ********@***.*** (E) 360-701-

**** (C)

I am looking for a management position where I may utilize my education,

expertise and transferable skills making a strong contribution to the

bottom line of an organization. Experienced in the areas of human

relations, project management, program management, training, business

management and leadership, I am intuitive at managing change, creating

loyalty and developing support within an organization.

QUALIFICATIONS

Human Resource Generalist Personnel Training & Development Team

Building & Leadership

Policy & Procedure Development Office Administration

Financial Management

Customer Retention Property Management & Accounting Outside

& Inside Sales

Program Management Volunteer Recruitment

Fundraising

Instructional Design Adult Training Media

Relations

Strategic Business Planning New Business Development Project

Management

PROFESSIONAL SUMMARY

. Experienced with workforce diversity and group leadership by leading

cross-functional business teams in the

planning and execution of special projects including the coordination

of the delivery of appropriate resources.

. Well versed in managing all functions of a small sized business.

. Excellent written communications including instructional materials,

reports, grants, pamphlets, performance

reports and a variety of internal/external documents.

. Proficient in multiple location supervision of human resources and

facility management.

. Experienced in multiple computer environs, internet navigation and

software applications including PeopleSoft,

SharePoint, E-Move, Word, Excel, Outlook, Access and PowerPoint.

. Experienced in financial management including budgeting, general and

program accounting, auditing,

forecasting, and reporting.

PROFESSIONAL EXPERIENCE

ACCE PROPERTIES OLYMPIA, WA 98501

2003 - Present

GENERAL MANAGER

Leased and managed multiple commercial properties; rented meeting rooms;

setup rooms with various presentational equipment; grounds maintenance;

performed systems maintenance and supervision; hired and trained

employees; prepared annual budget and quarterly reports; payroll; wrote

advertisement; managed contractors and vendors. My work encompassed:

General Human Resource Management Staffing, Training

& Development

Team Building & Leadership Oral & Written Communications

Customer Service & Retention Budgeting & Reporting

Multiple Site Management Room Rental Management

Property Management Advertising & Marketing

Collections Commercial Leasing

MULTICARE HEALTH SYSTEM TACOMA, WA 98405

2006 - 2007

ILD EDUCATIONAL INSTRUCTOR (CONTRACT)

Studied current electronic medical record software; learned and became

certified in EPIC software; designed curriculum and instructional mode to

use on various professionals; setup instructional materials and rooms for

successful instruction; trained the finance department, neonatal; emergency

department; contractors; physicians; and nurses. Did follow-up monitoring

of students and program over 30 day period before contract ended. My work

encompassed:

Program Development Team Building & Leadership

EPIC Certification Instructional Design

Adult Training Program Monitoring &

Enhancement

NORTH THURSTON SCHOOL DISTRICT OLYMPIA, WA 98501 2003 -

2005

HIGH SCHOOL, MIDDLE SCHOOL AND ADMINISTRATIVE SUBSTITUTE

Filled in for administrative staff and middle school and high school

instructors in the areas of detention; attendance; counseling; admissions;

business; earth science; marketing; library; history; English; and

psychology. My work encompassed:

Communications Team Building & Leadership

Instructional Design Office Administration

Customer Service Classroom Management

Teen Instruction Counseling & Detention

THE FOUNDATION FOR PRIVATE ENTERPRISE EDUCATION OLYMPIA, WA 98507

2001 - 2003

PROGRAM MANAGER

Tripled the size of the annual program within the first year; added

Alternative High Schools to the program. Approached school boards, school

administrators, chamber of commerce, rotary, small businesses, and a

variety of other community organizations selling them on the five day In-

School business program and to obtain volunteers and donations. Prepared,

managed and monitored the five day program for number of participants.

Trained all volunteers and employees. Maintained volunteer retention of

over 80% return. Continued volunteer retention through semi-annual

newsletter. Maintained program budget and reported to Board of Directors.

My work encompassed:

Program Staffing, Planning & Management Oral & Written

Communication

Customer Service & Retention Volunteer Recruitment

Staff Training, Development & Supervision Team Building &

Leadership

Marketing/Fundraising Budget Management & Reporting

Inventory Control & Management Business Organizing & Analysis

Instructional Design Resource Planning & Allocation

Adult Training Program Sales

CASCADE STRESS RELIEF OLYMPIA, WA 98502

1995 - 2001

EXECUTIVE DIRECTOR

Created and designed business selling its concept to a financial

institution. Lead the business into community acceptance through

education, marketing, and sales. Sold concept to other practitioners who

joined business as added value. Managed the business side of six

professionals. Hired, trained, and supervised employees. As a certified

alternative health care provider performed wide variety of counseling,

hypnosis, stress management, and alternative health care services.

Performed presentations and training for other business employees per

contracts. Sold herbs, vitamins, and health care services and accessories.

Developed and maintained vendors, contractors, and customers. Developed

and maintained the budget and prepared quarterly and annual reports,

payroll, and various reports. My work encompassed:

Strategic Business Planning New Business & Marketing

Development

Business Operations Management Advertising & Marketing

Client Development and Retention Budget Administration

Customer Service Oral & Written Communications

Staff Hiring, Training & Supervision Team Building &

Leadership

Outside/Inside Retail & Services Sales Adult Training

ADDITIONAL EXPERIENCE

CENTRALIA SCHOOL DISTRICT/CENTRALIA HIGH SCHOOL CENTRALIA, WA 98531

BUSINESS/MARKETING INSTRUCTOR

CITY OF OTHELLO OTHELLO, WA 99344

ELECTED CITY TREASURER

BATTELLE NORTHWEST NATIONAL LABS PNL RICHLAND, WA 99352

PROPERTY MANAGEMENT AND ACCOUNTING

EDUCATION

AMBERTON UNIVERSITY MBA - Strategic Leadership - 2002

EASTERN WASHINGTON BA - Business Education with a minor in

Psychology - 1991

EASTERN WASHINGTON BA - Business & Communications - 1983

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