Customer Service Technician
Resume:
Michael W. Smart
Seeking Higher Challenge in the Area of Technology
***********@*****.***
*** ******* **. **, **** Bay, FL 32907
Objective
A position as in the technology field.
Highlights and Abilities
• MCSE Certification
• Experience with Microsoft Operating Systems.
• Advanced knowledge of Microsoft Office Suite.
• Experience using Microsoft Terminal Server.
• Knowledge of data networking design.
• Ability to answer user inquiries regarding computer software or hardware operation to resolve problems.
• Great customer service skills and have experience using ticketing system.
• Experience setting up equipment for employee use, performing or ensuring proper installation of cables, operating
systems, and appropriate software.
• Ability to install and perform repairs to hardware, software, or peripheral equipment, following design or installation
specifications.
Employment History
Comprehensive Health Care Melbourne, FL 04/2009 to Present
QC Assurance Coordinator
• Provide excellent customer service.
• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or
appropriate software.
• Operate telephone switchboard to answer, screen and forward calls.
• Compute, record, and proofread patient records.
• Review purchase orders in order to compute fees and charges due.
• Keep records of invoices and support documents.
Getronics West Palm Beach, FL 08/2007 to 08/2008
Remote Field Technician
• Meet required onsite time set by account
• Troubleshoot equipment for failed part for POS systems at large retail stores such as Wal-Mart, Target, Home
Depot, and Winn-Dixie.
• Replace or repair failed equipment to meet company guidelines for each account.
• Keep records for every job including contacts, onsite time and time left.
• Track and ship used parts back for repair and keep up to date logs for every part.
Qualxserv West Palm Beach, FL 05/2007 to 08/2007
Remote Field Technician
• Make contact with customer to setup service time and date, for Dell laptops warranty repair services.
• Go onsite to replace pre qualified part through CSR, if part does solve issue then troubleshoot to exact part failure
and order correct part.
• Ship back used parts and track back to repair facility keeping logs of shipped and received date.
• Keep up to date records of all work completed and turn in bi-weekly through email to area manager.
Michael W. Smart
***********@*****.***
Dish Network Boynton Beach, FL 06/2006 to 04/2007
Field Technician
• Go onsite and repair or install internet or television services according to work order parameters within designated
time.
• Run fresh rg-6 lines on every new install in a neat orderly fashion to be cosmetically appealing for customers
• Mount dish and point at appropriate satellite to get accurate programming for customers.
• Setup receiver and walk customer through system and programming to make sure everything is accurate.
• Get paperwork signed by customer to complete install
Education and Training
Associates in Science in Engineering Technology Will Complete on 12/2011
Brevard Community College
General Equivalency Degree 2001
Piper High School
Microsoft Certified Systems Engineer (MCSE) 2007
Pearson Vue
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