Customer Service Assistant

Location:

Posted:

March 23, 2011

Keondra Echols

Inglewood, CA 90303

*********@*****.***

A dedicated and responsible professional with a proven record of success. I have excellent

communication and interpersonal skills. I am an enthusiastic team player who possesses

the ability to handle multiple projects, with the confidence to make difficult decisions and

achieve positive results.

________________________________________________________________________

09/2010-Present Certified Nursing Assistant, Global Nursing SVC - Inglewood, CA

• Providing care to hospital patients

Μet Red Cross of America requirements

•

• Met on-time performance and accuracy requirements

• Worked effectively under stress in fast past environment

07/2004- 08/2009 Office Assistant, Rockview Senior Apartments - Los Angeles, CA

• Answering multiple incoming phone calls

• Provided Excellent Customer Service

• Maintaining an electronic and paper filing system

• Resolving customers difficult needs

Keondra Echols

Page 2

EDUCATION:

Certificate, Certified Nursing Assistant, September 2010

Anderson Medical Career College, North Hollywood

SKILLS AND CERTIFICATIONS:

• Certified Nurse Assistant

• Performs as a healthcare team member

• Provides for personal and resident safety

• Performs procedures

• Assists with care of residents with special needs

• C.P.R, American Red Cross 2010

• Proficient with most office equipment (printer, copiers, scanners)

• Proficient with MS Office Applications (MS Word, MS Excel, MS

Publisher, MS PowerPoint, and MS Outlook)

• Computer Proficient

• Customer Service Oriented

REFERENCES:

Upon Request