Customer Service Administrative Assistant
Resume:
MICHELE DAVIS
Upper Marlboro, MD 20774
*******.*******@*****.***
QUALIFICATIONS SUMMARY
Extensive customer service, problem solving, communication skills and
clerical experience are some of the qualities developed from my experience
as a customer relation representative. A quick learner who takes the
initiative to learn new tasks. Able to communicate effectively and handle
multiply office task given to me in a professional, efficient, and timely
manner.
PROFESSIONAL EXPERIENCE
PITNEY BOWES, Washington, DC
Located at The Brookings Institution, Washington, DC 2005-
present
Customer Service Team Lead
. Provided reception services to over 400 employees and to over 200
affiliated guests.
. Provided switchboard operations and addressed inquires from the press
on multi-line phone.
. Provided front-line customer service to visitors and clients.
. Maintained excel spreadsheets
. Maintained confidential documents and ensued secure distribution.
. Supported heightened security measures for high-profiled events.
. Process incoming and outgoing mail.
. Delivered mail to various clients in the departments.
. Handled special reports.
. Assist in hiring new employees.
. Generated financial reports off of cost point systems.
. Handled accounts receivable.
DEPARTMENT OF PUBLIC WORKS, Washington, DC
Administrative Assistant (Temp)
2005-2005
. Received and directed incoming calls
. Assisted with payroll database.
. Assisted at company job fair and functions.
. Filed paper work in the appropriated filing cabinet.
CHIK-FIL-A, Bowie, MD
Cashier
2001-2004
. Handled all cash and credit transactions, including reconciling cash
drawers at close of shift.
. Worked with a team of five cashiers.
. Rated excellent for accuracy.
. Provided customers with receipts quickly and efficiently.
EDUCATON
Sanz School, Washington, DC 2006
Laurel High School, Laurel, MD high school diploma 2002
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