MICHELE DAVIS

***** ***** **** **

Upper Marlboro, MD 20774

301-***-****

abhpna@r.postjobfree.com

QUALIFICATIONS SUMMARY

Extensive customer service, problem solving, communication skills and

clerical experience are some of the qualities developed from my experience

as a customer relation representative. A quick learner who takes the

initiative to learn new tasks. Able to communicate effectively and handle

multiply office task given to me in a professional, efficient, and timely

manner.

PROFESSIONAL EXPERIENCE

PITNEY BOWES, Washington, DC

Located at The Brookings Institution, Washington, DC 2005-

present

Customer Service Team Lead

. Provided reception services to over 400 employees and to over 200

affiliated guests.

. Provided switchboard operations and addressed inquires from the press

on multi-line phone.

. Provided front-line customer service to visitors and clients.

. Maintained excel spreadsheets

. Maintained confidential documents and ensued secure distribution.

. Supported heightened security measures for high-profiled events.

. Process incoming and outgoing mail.

. Delivered mail to various clients in the departments.

. Handled special reports.

. Assist in hiring new employees.

. Generated financial reports off of cost point systems.

. Handled accounts receivable.

DEPARTMENT OF PUBLIC WORKS, Washington, DC

Administrative Assistant (Temp)

2005-2005

. Received and directed incoming calls

. Assisted with payroll database.

. Assisted at company job fair and functions.

. Filed paper work in the appropriated filing cabinet.

CHIK-FIL-A, Bowie, MD

Cashier

2001-2004

. Handled all cash and credit transactions, including reconciling cash

drawers at close of shift.

. Worked with a team of five cashiers.

. Rated excellent for accuracy.

. Provided customers with receipts quickly and efficiently.

EDUCATON

Sanz School, Washington, DC 2006

Laurel High School, Laurel, MD high school diploma 2002

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