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Customer Service Sales

Daytona Beach, Florida, 32114, United States
March 23, 2011

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James R Bray

Convergys Corporation

**** * ****** **


Objective: To become a world class leader for a major industry..


Colorado State University of Pueblo

BA in Physical Education 1975

Colorado State University of Pueblo 1979-1980

Undergraduate Studies in Business and Social Work.



Associate Trainer 10-99 – Present

I Facilitate new hire and continuous training for multiple clients.

Command Center 10-97 – 10-99

Managed inbound and outbound call volume and tracked agent performance for AT^T

Long Distance

Team Supervisor 7-93 – 10-97

I managed one to two teams occasionally providing coaching, side by side sales

assistance, monitoring, and day to day results tracking of sales results.

Online Agent 12-92 –7-93

. I made outbound sales calls for different AT&T Long Distance projects.

Professional Development

Personal Development Center Mar 2008 - Present

Took courses designed for Team Leader Development.

Convergys Train the Trainer April 2003 and October 2007

Certification and re-certification .courses for Core Instructors

FAST Training 0131-2007

Certification for sales training High impact course for specific training skills used in the

training environment..


Classroom facilitation, team development, 5 step consultative sales process, Microsoft

Applications, coaching, quality assurance, and providing feedback.

During my tenure as an instructor I was a part of six major ramp up operations and six

major program implementations at three different Convergys sites. My experience has

been with:

AT&T Long Distance Sales Baton Rouge, La. in Feb 2000.

AT&T Long Distance Sales Fort Pierce Fl in Sept 2001.

AT&T Broadband Customer Service Salt Lake Utah June 2002.

AT&T Wireless Customer Service Phone Tamarac, Fl Jan 2003- Oct 2003.

AT&T Wireless Sales DMDR Phone Tamarac Fl Oct 2003 June May 2004.

Comcast Video Tamarac Fl May 2005 Dec 2005.


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