Customer Service Sales
Resume:
James R Bray
Convergys Corporation
******@***.**.***
Objective: To become a world class leader for a major industry..
Education:
Colorado State University of Pueblo
BA in Physical Education 1975
Colorado State University of Pueblo 1979-1980
Undergraduate Studies in Business and Social Work.
Employment:
Dec 1992- Present CONVERGYS CORPORATION
Associate Trainer 10-99 – Present
I Facilitate new hire and continuous training for multiple clients.
Command Center 10-97 – 10-99
Managed inbound and outbound call volume and tracked agent performance for AT^T
Long Distance
Team Supervisor 7-93 – 10-97
I managed one to two teams occasionally providing coaching, side by side sales
assistance, monitoring, and day to day results tracking of sales results.
Online Agent 12-92 –7-93
. I made outbound sales calls for different AT&T Long Distance projects.
Professional Development
Personal Development Center Mar 2008 - Present
Took courses designed for Team Leader Development.
Convergys Train the Trainer April 2003 and October 2007
Certification and re-certification .courses for Core Instructors
FAST Training 0131-2007
Certification for sales training High impact course for specific training skills used in the
training environment..
Skills:
Classroom facilitation, team development, 5 step consultative sales process, Microsoft
Applications, coaching, quality assurance, and providing feedback.
During my tenure as an instructor I was a part of six major ramp up operations and six
major program implementations at three different Convergys sites. My experience has
been with:
AT&T Long Distance Sales Baton Rouge, La. in Feb 2000.
AT&T Long Distance Sales Fort Pierce Fl in Sept 2001.
AT&T Broadband Customer Service Salt Lake Utah June 2002.
AT&T Wireless Customer Service Phone Tamarac, Fl Jan 2003- Oct 2003.
AT&T Wireless Sales DMDR Phone Tamarac Fl Oct 2003 June May 2004.
Comcast Video Tamarac Fl May 2005 Dec 2005.
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