Customer Service Management
Resume:
Shaaron M. Conley
Hyattsville, MD 2082
*************@*****.*** (email)
Outstanding Executive Assistant with experience in Management, Administration,
Accounting, Human Resources and Projects who reacts well under pressure with
outstanding ability to assemble and summarize data, prepare reports and maintain
complex records systems.
Professional Experience
Mega-Tech Inc. (Defense Technology Security Administration) 05/08-present
Executive Assistant
• Provides assistants to the Director, Deputy Director in daily management and
coordination of correspondence, action items, deadlines, reports and security
control.
• Manage very busy calendars of the Director and Deputy Director of the Agency.
• Coordinates internal/external meetings and events
• Provide administrative support for over forty engineers evaluating international
technology transfer and shaping technology security policy.
• Providing various administrative duties which include filing, scanning, coping,
switchboard operator, faxing, taking messages. Working closely with engineers to
ensure that all changes with Munitions/ Dual-Use cases are completed in a timely
manner.
• Familiar with providing proper protocol for meeting planning and preparations for
special functions official awards ceremonies and official functions (hail and
farewells; retirement; socials, etc.)
• Analyze different technology areas which the engineers are responsible for
evaluating. Coordinate and communicate the technical staff for meeting results,
requirements, disseminates rosters and security information within the division.
• Knowledge of management and organizational procedures ensuring all deadlines
are met in a timely manner.
• Providing Technical Support and Advise on action issues that require review by
executive staff.
• Experienced with the Defense Travel System (DTS) in areas that include,
preparation of authorizations, preparation of travel vouchers and resolving issues.
• Training Coordinator; preparing necessary documentation prior to travel training
dates.
Eagle Tech/ PSI (National Naval Medical Center-Afrri Building #42) 05/05-present
Security Supervisor
• Supervise employees with daily duties that are assigned by the corporate office
• Conduct quarterly meeting to develop new strategies and plans that my team can
follow in order to satisfy the organizational needs.
• Administering proper training to ensure employees are performing their duties
effectively and efficiently.
• Training responsibility ensuring that each employee is aware of the proper
emergency procedures and ensuring that in the event of an emergency the
protocol is used.
• Providing additional training which includes a broad amount of subjects that
which includes Motivational Training, Stress Management, and Time
Management.
• Prepare plans, reports presentations, coordinated documents and training records
ensuring all documents are handled in high degree of confidentiality.
• Provide administrative support for special projects, programs and meetings.
• Recruiting/interviewing qualified candidates for specified jobs descriptions
throughout the company.
ID Systems Inc. 02/02-05/05
Accounts Payable
• Verified, maintained and reconciled accounts and accounting data prepared and
analyzed reports.
• Coordinated regularly with a tax accountant in reference to company taxes
quarterly and yearly.
• Prepare and analyze reports for management briefings
• Process vendor invoices in accordance with government policy and procedures
with QuickBooks Software.
• Excellent customer service skills responding to customer’s request and concerns
• Collections experience
• Working with management on a daily Basis to develop new ideas and procedures
that can adhere to customers paying invoices in a timely manner.
• Supplies coordinator
• Experienced with small business management.
• Experienced with Peachtree and QuickBooks Accounting Software.
Education
Strayer University BBA: Finance Minor: Business Management
2011 Completion Date GPA 3.375 Credits 108
Strayer University Associates Degree Business Administration
Parkdale Senior High Class of “2000”
Skills
Microsoft Word, Outlook, Power Point, QuickBooks, Peachtree, and Excel (Proficient)
Security Clearance
(Active Secret Security Clearance)
Contact this candidate