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Sales Customer Service

Location:
Cincinnati, Ohio, 45211, United States
Posted:
March 23, 2011

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**** S. ****

**** ******* ***** ***** . **********, OH 45211 . (513) ***-**** .

**********@*****.***

Objective: To obtain a sales / marketing position in an organization

seeking a candidate with an extraordinary record for exceeding sales

targets, delivering superior customer relations through compassion and

efficiency, plus providing strong organizational skills. Ultimately, my

goal will be to increase your success as a company in the areas of

productivity and profitability with great customer service.

SIGNIFICANT PERSONAL TRAITS

1. Ability to achieve immediate and long-term goals and meet operational

deadlines

2. Superior sales, communication and customer service skills

3. Highly credible and able to rapidly build trust in difficult situations

4. Detail oriented and organized with an emphasis on goal achievement

5. Self-motivated, enthusiastic, and disciplined

6. Great team player

7. Extraordinary ability to recognize special need requirements

education

Cincinnati State, Cincinnati, OH

08/99-5/02

. RN in nursing

Intern, Empower America - Washington, DC

08/99-12/99

. Performed research for nonpartisan policy organization under the

leadership and guidance of Jack Kemp and William Bennett.

continuing education

Sandler Sales Institute, 2003

. The Sandler Selling System Boot Camp

. The Sandler Selling System Reinforcement Training

. The Sandler Selling System Group Training

Hondros College, 2001

. Real Estate Certification

professional experience

Sales and Marketing Representative, Ryan Homes - West Chester, OH

10/07-Present

One the nation's largest and most active home builders, building

condominiums, townehomes, patio homes, and single family homes.

. Exceeded sales expectations by growing a community at an average of 6

million dollars per year.

. Ensured customer satisfaction by setting realistic expectations,

providing accurate and timely information to buyers, following up to

resolve customer issues, and managing customer disputes.

. Created, implemented and delivered effective presentations for

realtors and customers.

. Designed and managed marketing events aimed at driving traffic through

the community and model home in order to increase referrals and

develop sales funnel.

. Managed marketing campaigns that included distribution of marketing

materials, monthly promotions and product placement in the area.

RN on the Mother Baby Unit, Good Samaritan Hospital - Cincinnati, OH

10/06-10/07

One of Greater Cincinnati's largest and most pronounced Mother Baby Unit.

. Top notch patient care in a very fast pace environment.

. Worked directly with social workers to unsure a safe release for new

mothers and their newborns.

. Communicated effectively with patients and their families.

. Gave support to new families, which enabled them to make the new

transition with ease.

**** S. ****

5263 Leslies Woods Court . Cincinnati, OH 45211 . (513) ***-**** .

*******.*@****.***

Sales Counselor, The Fischer Group - Crestview Hills, KY

10/03-10/06

One of Cincinnati's largest and most active home builders, building

condominiums, townehomes, patio homes, and single family homes throughout

Greater Cincinnati and Northern Kentucky.

. Exceeded expectations by growing a community at an average of 7.5

million dollars per year.

. Leveraged company and specific product knowledge to close sales of

market homes in other communities.

. Launched several new communities and exceeded the sales goals and

selling pace of established communities by intensively networking

myself and the company in the community.

. Effectively managed sales leads through proactive prospecting, follow-

up and closure.

. Ensured customer satisfaction through setting realistic expectations,

providing accurate and timely information to buyers, following up to

resolve customer issues, and managing customer disputes.

. Created, implemented and delivered effective presentations for

realtors and customers on a daily basis.

. Trained several new employees to self motivate and exceed company

performance standards.

. Designed and managed marketing events aimed at driving traffic through

the community and model home in order to increase referrals and

develop sales funnel.

. Won several sales and marketing awards for sales excellence.

Real Estate Agent, Re/Max Results Plus - Cincinnati, OH

02/01-10/03

One of the nation's most respected real estate brokerages.

. Created customized listing presentations, including market comparisons

and business strategies to result in sales with highest possible

margins.

. Compiled, documented, and researched the best possible fit for current

buyers.

. Expanded client base by 53% by networking with community businesses,

schools and small groups.

. Developed new business opportunities within my area along with

maintaining and growing current pipeline.

. Conducted creative open houses by partnering with other businesses.

. Executed daily follow-up plan asking for referrals from past and

current customers.

. Implemented intensive prospecting plan to continually develop sales

lead pipeline.

Office Manager, Westside Family and Sports Physicians -

Cincinnati, OH

06/97-08/03

Fast paced, well respected family and sports medical practice.

. Increased patient base by 30% increase by developing strategic

marketing plans, organizing medical clinic events, and providing

exceptional customer service.

. Produced and coordinated all medical clinic events, including classes,

open houses and product seminars.

. Managed all corporate purchases.

. Oversaw and performed all aspects of running a small business

including scheduling, financial planning, advertising, and public

relations.

. Accountable for hiring and training four employees.

. Communicated effectively with patients and their families.

. Patient focused events to help them deal with injuries and long term

life changes.

Community Service

Brain Hayes Foundation, 2001 to present

. Organized Golf outings and Dances to benefit the Melanoma Foundation.

MISCELLANEOUS

Computer Experience: Windows XP, 2000, NT, Microsoft Business Office,

Excel, Outlook, Word, Power Point, Adobe Acrobat Reader, Giftmaker Pro,

Lexis-Nexis.

References Upon Request



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