Tera S. Wolf
**** ******* ***** ***** . **********, OH 45211 . 513-***-**** .
abhpmn@r.postjobfree.com
Objective: To obtain a sales / marketing position in an organization
seeking a candidate with an extraordinary record for exceeding sales
targets, delivering superior customer relations through compassion and
efficiency, plus providing strong organizational skills. Ultimately, my
goal will be to increase your success as a company in the areas of
productivity and profitability with great customer service.
SIGNIFICANT PERSONAL TRAITS
1. Ability to achieve immediate and long-term goals and meet operational
deadlines
2. Superior sales, communication and customer service skills
3. Highly credible and able to rapidly build trust in difficult situations
4. Detail oriented and organized with an emphasis on goal achievement
5. Self-motivated, enthusiastic, and disciplined
6. Great team player
7. Extraordinary ability to recognize special need requirements
education
Cincinnati State, Cincinnati, OH
08/99-5/02
. RN in nursing
Intern, Empower America - Washington, DC
08/99-12/99
. Performed research for nonpartisan policy organization under the
leadership and guidance of Jack Kemp and William Bennett.
continuing education
Sandler Sales Institute, 2003
. The Sandler Selling System Boot Camp
. The Sandler Selling System Reinforcement Training
. The Sandler Selling System Group Training
Hondros College, 2001
. Real Estate Certification
professional experience
Sales and Marketing Representative, Ryan Homes - West Chester, OH
10/07-Present
One the nation's largest and most active home builders, building
condominiums, townehomes, patio homes, and single family homes.
. Exceeded sales expectations by growing a community at an average of 6
million dollars per year.
. Ensured customer satisfaction by setting realistic expectations,
providing accurate and timely information to buyers, following up to
resolve customer issues, and managing customer disputes.
. Created, implemented and delivered effective presentations for
realtors and customers.
. Designed and managed marketing events aimed at driving traffic through
the community and model home in order to increase referrals and
develop sales funnel.
. Managed marketing campaigns that included distribution of marketing
materials, monthly promotions and product placement in the area.
RN on the Mother Baby Unit, Good Samaritan Hospital - Cincinnati, OH
10/06-10/07
One of Greater Cincinnati's largest and most pronounced Mother Baby Unit.
. Top notch patient care in a very fast pace environment.
. Worked directly with social workers to unsure a safe release for new
mothers and their newborns.
. Communicated effectively with patients and their families.
. Gave support to new families, which enabled them to make the new
transition with ease.
Tera S. Wolf
5263 Leslies Woods Court . Cincinnati, OH 45211 . 513-***-**** .
abhpmn@r.postjobfree.com
Sales Counselor, The Fischer Group - Crestview Hills, KY
10/03-10/06
One of Cincinnati's largest and most active home builders, building
condominiums, townehomes, patio homes, and single family homes throughout
Greater Cincinnati and Northern Kentucky.
. Exceeded expectations by growing a community at an average of 7.5
million dollars per year.
. Leveraged company and specific product knowledge to close sales of
market homes in other communities.
. Launched several new communities and exceeded the sales goals and
selling pace of established communities by intensively networking
myself and the company in the community.
. Effectively managed sales leads through proactive prospecting, follow-
up and closure.
. Ensured customer satisfaction through setting realistic expectations,
providing accurate and timely information to buyers, following up to
resolve customer issues, and managing customer disputes.
. Created, implemented and delivered effective presentations for
realtors and customers on a daily basis.
. Trained several new employees to self motivate and exceed company
performance standards.
. Designed and managed marketing events aimed at driving traffic through
the community and model home in order to increase referrals and
develop sales funnel.
. Won several sales and marketing awards for sales excellence.
Real Estate Agent, Re/Max Results Plus - Cincinnati, OH
02/01-10/03
One of the nation's most respected real estate brokerages.
. Created customized listing presentations, including market comparisons
and business strategies to result in sales with highest possible
margins.
. Compiled, documented, and researched the best possible fit for current
buyers.
. Expanded client base by 53% by networking with community businesses,
schools and small groups.
. Developed new business opportunities within my area along with
maintaining and growing current pipeline.
. Conducted creative open houses by partnering with other businesses.
. Executed daily follow-up plan asking for referrals from past and
current customers.
. Implemented intensive prospecting plan to continually develop sales
lead pipeline.
Office Manager, Westside Family and Sports Physicians -
Cincinnati, OH
06/97-08/03
Fast paced, well respected family and sports medical practice.
. Increased patient base by 30% increase by developing strategic
marketing plans, organizing medical clinic events, and providing
exceptional customer service.
. Produced and coordinated all medical clinic events, including classes,
open houses and product seminars.
. Managed all corporate purchases.
. Oversaw and performed all aspects of running a small business
including scheduling, financial planning, advertising, and public
relations.
. Accountable for hiring and training four employees.
. Communicated effectively with patients and their families.
. Patient focused events to help them deal with injuries and long term
life changes.
Community Service
Brain Hayes Foundation, 2001 to present
. Organized Golf outings and Dances to benefit the Melanoma Foundation.
MISCELLANEOUS
Computer Experience: Windows XP, 2000, NT, Microsoft Business Office,
Excel, Outlook, Word, Power Point, Adobe Acrobat Reader, Giftmaker Pro,
Lexis-Nexis.
References Upon Request