Manager Customer Service

Raynor G. Feniquito

408-***-**** (Mobile) *********@*****.*** (E-mail)

Qualifications

Background in production, material control, purchasing, production

planning, manufacturing, budget and revenue forecasting, scheduling, and

inventory. Areas of expertise and experience include:

. Incorporation of new product releases: review requirements, monitor

progress, assure availability of components and tools for production and

resolution of any manufacturing issues.

. Effective with multi-task deadlines, sensitive to customer

requirements.

. Experience in implementation of computerized manufacturing systems.

Accomplishments

. Improved delivery performance of Manufacturing to Customer Service

from 50% to 98% on time.

. Developed and standardized revenue tracking reports for a Tier 2

contract manufacturer.

. Developed and implemented Inventory Control policies and procedures

for a start-up.

. Improved accuracy of Engineering documentation to ensure accurate

manufacturing of products for an OEM.

. Part of management team that developed and established plan for

increasing division's revenue from $300K to $100M

EXPERIENCE

Program Manager, Promex Industries - Santa Clara, CA

2008-2009

Responsible for the day-to-day management of SMT accounts.

. Identified and supported customer needs.

. Proactively communicated with a cross functional team to support

existing and new accounts.

. Performed a variety of pre and post sales functions.

. Maintained records schedule changes, product pricing, and assisted

Finance with resolving credit issues.

Program Manager, ZF Array Technology, Inc. - San Jose, CA

2006-2007

Maintain accounts by ensuring customers receive timely responses to

requests and resolution to outstanding issues, provide day-to-day account

management and proctively drive efforts to improve customers' experience

with the company.

. Develop and maintain positive customer relations to facilitate sales

process.

. Act as liason between technical, manufacturing and material customer

contacts to offer assistance and/or coordinate services being offered.

. Escalate issues when necessary to management per defined processes to

provide timely response and resolution

. Perform ongoing account reviews with team members to ensure customer

satisfaction.

. Ensure that all business trans actions are performed in a timely

manner per defined procedures and processes.

Program Manager, Adaptive Electronics - San Jose, CA

2005 - 2006

Coordinated contract manufacturing business for assigned accounts.

. Responsible for managing customer accounts by monitoring orders

through Manufacturing to ensure timely delivery.

. Provided input to Sales and Manufacturing in order to attain fiscal

and revenue goals.

. Solicited and provided customer feedback to Operations in order to

continuously improve processes and services.

. Acted as customers' representative by attending daily production

meetings and provided status reports to customers.

. Supported Manufacturing and Engineering process by ensuring that

required documentation was in place.

Senior Program Manager, Palaver Communications, Inc. - Santa Clara, CA

2002 - 2004

Responsible for managing clients' materials and asset recovery requirements

and implementing supporting programs.

. Develop and maintain contractual based relationships to manage

clients' asset recovery programs.

. Identify inventory procurement requirements to support clients'

contract manufacturer base and production.

. Maintain clients' inventory for costs, accuracy, sales and profit

margins.

. Review and report sales and disposal activity of clients' inventory.

Manager, NPI Program Management: PEMSTAR, Engineering NPI ProCenter - San

Jose, CA 2000 - 2002

Managed and coordinated Program Managers and Quoting activities for

prototype and NPI division of West Coast operations.

. Directed PM's activities to ensure policies and procedures were met

to sustain Manufacturing and customer satisfaction.

. Held fiscal responsibilities including monitoring inventory levels,

accounts receivables, and sales backlog, as well as ensuring

manufacturing agreements with customers were in place.

. Established revenue plans, forecasts, and maintained P & L report.

. Supported sales efforts, coordinated and planned customer site visits and

presentations.

. Integral member of Customer Development Team (CDT).

. Managed Quoting Department, reviewed quotes for accuracy and

profitability.

Senior Program Manager: Solectron, Backplane Operations - Milpitas, CA

1999 - 2000

Responsible for managing business relationships with the division's

customers.

. Managed and tracked activities including planning and reporting, order

management, communicated schedule changes, and contracts negotiation.

. Established quality standards for the company and developed strategies

to support customer needs.

. Analyzed forecasts and build schedules to ensure proper inventory

levels to support customer demand.

. Set priorities to meet ship schedules by monitoring MRP,

manufacturing, production control, materials, and documentation.

. Led project teams with members of production, purchasing, engineering,

and quality and define objectives.

. Served as internal customer advocate and resolved issues impacting

timely shipment of product.

Program Manager: HADCO - Santa Clara, CA

1998 - 1999

Managed top tier national accounts, developed and administrated customer

support programs to ensure customer needs were met.

. Assisted in the development of business plan strategy; reviewed

customers' forecasts and requirements for technologies, volumes,

pricing requirements, and maintained a real time awareness of

customers' business plans and environments.

. Managed and monitored quote activity, reviewed and responded to

customers RFQ's with timely and competitive quotes.

. Spearheaded planning and implementation of new products and programs,

identified new capital requirements, and coordinated with

Manufacturing, Engineering, and Materials to ensure compliance with

schedules for on-time delivery.

. Monitored sales backlog for accuracy and ensured customer orders

were placed to drive scheduling and material requirements.

. Prepared management and key customer reports on account performance,

status, and up sell opportunities.

Program Manager: Elexsys International/Sanmina Corp - San Jose, CA

1997- 1998

Managed and coordinated activities for top tier accounts and oversaw the

company's involvement with key accounts and programs.

. Acted as main focal point of contact between customer and factory to

ensure smooth transition and introduction of customers' products into

Manufacturing

. Maintained sales backlog for accuracy.

. Acted as Assistant Customer Service Manager.

Program Manager: Altron Systems Incorporated - Fremont, CA

1995-1997

Interfaced between customer and Manufacturing on issues of quality,

delivery, engineering, materials, and production.

. Managed all aspects of customers' programs and ensured customers'

satisfaction.

. Analyzed and evaluated customers' forecasts and MRP for inventory and

material planning.

. Fiscally responsible for revenue forecast, maintenance of sales

backlog, and review of RFQ's for accuracy and profitability.

Senior Production Planner: KLA Instruments - San Jose, CA

1994-1995

Supported Customer Service Division material requirements through receipt

and analysis of orders from CSD and entered requirements into

Manufacturing.

. Maintained master schedule to ensure CSD material requirements were

acted upon in a timely manner.

. Ensured Manufacturing delivery goals were met, and maintained and

monitored delivery performance data for presentation to senior

management.

. Monitored and coordinated material requirements for new product

introductions and special projects.

Senior Planner / Buyer: ICORE International Inc. - Sunnyvale, CA

1989-1994

Planning responsibilities included analysis and execution of MRP commands

and maintenance of master production schedule to ensure optimal

productivity and minimal inventory (JIT) requirements.

. Maintained production schedule to ensure optimal workloads, created

and maintained work orders to fulfill sales backlog.

. Implemented computerized manufacturing system, and researched and

compiled data for production-scheduling module.

. Responsible for all phases of purchasing for production and non-

production requirements.

EDUCATION / TRAINING

. San Francisco City College

. San Jose City College

. Manufacturing System Proficiencies: APICS; ASK/MANMAN, BaaN, MADIC;

MAPICS; NCA; Peachtree; Agile; MFG Pro; MANEX; MRP; Arena

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