Customer Service Sales Representative

Tasheeka D. Matterson

***-** **** **** ?Briarwood, NY 11435 ? 347-***-**** ? ***************@*****.***

EMPLOYMENT EXPERIENCE

Comcast Cable September 2008 - February

Pearl, Mississippi 2010

Customer Service Sales Representative

. Address the needs and services of customers via telephone on a day-to-day basis

using courtesy, professionalism and friendliness;

. Review and rectify erroneous billing statements;

. Troubleshoot of customers' complaints of equipment or cable service;

. Setup appointments for home visits to install services or accurately address new

or reoccurring problems;

. Selling of company products as a package or individual services (e.g. internet,

phone and/or cable);

. Receive and apply telephone payments from customers; and

. Working with various departments regarding customers' account before transferring

a call to a specific department.

A ropostle June 2008 - November

Ridgeland, Mississippi 2008

Cashier

. Greeting and attending to customers' needs during their store visit;

. Exchange of money for merchandise purchased by customers; and

. Preparation of store appearance and replenishing floor items.

St. John's Episcopal School August 2007 - June

Puerto Cortes, Honduras 2008

Educator of English Language

. Teach elementary grade students 1 and 2 the language of English in the

predominantly Spanish speaking country of Honduras; and

. After school and private tutoring to elementary grade students 1 and 2 in the

language of English.

The Children's Place May 2007 - August 2007

Ridgeland, Mississippi

Cashier

. Greeting and attending to customers' needs during their store visit;

. Exchange of money through merchandise being purchased by customers; and

. Preparation of store appearance, replenishing floor items and processing stock

inventory.

Olive Garden Italian Restaurant February 2005 - July

Jackson, Mississippi 2006

Server / Host

. Meet, greet and attend to guests' needs while making their stay positive and

memorable;

. Fill drink and food orders; and

. Preparation, readiness and clearing of food stations for next guests and/or the

next shift.

EDUCATION

Tougaloo College August 2002 - August

Tougaloo, Mississippi 2007

. Bachelor of Arts

Choir Academy Of Harlem September 1998 - June

Harlem, New York 2002

. High School Diploma

COMMUNITY SERVICE

Family Life Center June 2002 - August

Tougaloo, Mississippi 2007

Youth Empowerment Program Assistant / Mentor / Tutor

. Tutored elementary grades 3 to 6 in subjects that were

challenging to individuals; and

. Implemented programs geared towards personal development.

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