Customer Service Sales
Resume:
Brickell M. French
Current Address
Permanent Address
Portsmouth, VA 23703
Richmond, VA 23234
***************@*****.***
OBJECTIVE To obtain a full time position.
EDUCATION B.S. BUSINESS ADMINISTRATION, Major: Business Management
Expected graduation: May 2011
Old Dominion University, Norfolk, Virginia
RELEVANT COURSES Human Resource Management
Consumer Behavior
Organizational Development
Operations Management
EXPERIENCE Management Trainee Intern, Enterprise Rent-A-Car, Norfolk VA, May 2010 -
Present
Developed and implemented successful end-to-end customer service plans for
various customers, clients and vendors.
Worked closely with management in analyzing and improving profit to loss
ratios for the branch.
Learned industry specific finance and accounting principals.
Built and maintained a successful marketing strategies.
Receptionist, Norfolk Navy Exchange Service Command, Norfolk VA, July 2009
- April 2010
Provided excellent customer service to clients.
Used a technology-based system to keep accurate schedules and financial
reports.
Worked closely with management to develop successful organizational plans.
.
Student Admissions Office Assistant, Old Dominion University, February
2009 - May 2009
Called prospective students and directed them with the enrollment process.
Conducted informative and effective phone calls targeted at prospective
students.
Followed school, state and federal confidentiality guidelines.
Developed focused marketing materials aimed at increasing student
enrollment.
Commission Sales Specialist, JCPenney Fine Jewelry Department, Richmond
VA, November 2005 - January 2009
Provided customers with exceptional service.
Followed loss prevention guidelines.
Conducted repairs on fine jewelry and watches.
Met and exceeded personal and company sales goals.
Kept accurate inventory and sales records.
Administrative Assistant Volunteer, McGuire Veterans Affairs Medical
Center, Richmond VA, Summer of 2004 & 2005
Followed state and federal confidentiality guidelines regarding client
data.
Entered confidential client contract information into data systems.
Created system of sorting and filing paperwork in order to boost
efficiency and increase productivity.
ACTIVITIES Alpha Kappa Psi Fraternity Inc., Epsilon Lambda, Old Dominion University,
Norfolk, VA, April 2009 - Present.
Old Dominion University Marching Band, Norfolk, VA, August 2008 - December
2008.
WODU Radio Team Member, Norfolk, VA, January 2008 - May 2009.
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