Customer Service Engineer

Randy L. Mikesell

* ****** **

Chester, AR *****

951-***-****

Email: *****.***********@*****.***

OBJECTIVE:

Relocate to Arkansas and find a position with a well established

company where I can use my skills and abilities as a trained

maintenance technician to make a positive contribution to the

organization.

QUALIFICATIONS:

I have worked in various capacities servicing and repairing printing

equipment as a field engineer for the last 38 years. I use all common

hand tools as well as basic electrical measuring and test equipment. I

read and follow schematic drawings to troubleshoot electrical

problems.

I install and service PC's; i.e., replace hard drives, CD drives,

system boards and power supplies. I also install printers and other

peripheral computer equipment.

I also service and repair equipment that utilizes PLC's. I use a PC on

a daily basis to document and close my customer service assignments. I

also use Microsoft Office applications, most commonly MS-Word and MS-

Excel.

EDUCATION:

1972-Present Attended and received Certifications in more than 15

Technical Training Classes.

1992 Attended a 'Train the Trainer' course at the University of

Wisconsin, Eau Claire.

EMPLOYMENT:

2002-2011 Territory Team Leader, AB Dick Co. / Presstek Inc.

Supervise as many as eight Field Engineers covering all or

parts of four states.

I schedule and assign territory workloads to keep the workloads

of the individuals balanced.

I conduct quarterly audits of Field Engineer parts inventories

to ensure compliance with company policy. I also verify Team

member's time sheets and expenses reports are submitted on

schedule.

Write and submit performance appraisals to the next management

level for approval.

1997-2002 Technical Representative, Multigraphics Co. / AB Dick Co.

Relocated to San Diego as a Field Technical Representative.

Performed much the same functions as I had during the my earlier

days in the field

while using the knowledge and expertise gained at headquarters

to train and assist coworkers in the field. Promoted to Team

Leader in 2002.

1990-1997 Multigraphics Co., Technical Support Representative

In 1990 I relocated to the Chicago area to the company

headquarters. In the technical support and training center I

provided telephone support to the field technicians assisting

them in solving mechanical and electrical problems. I wrote

training syllabuses and conducted technical training classes for

field technicians from the US, Canada and Mexico.

I also wrote Technical Bulletins as well as Installation and

Parts Bulletins.

1990. Multigraphics Co., Technical Representative/Territory Team Leader

Starting as a level 3 technician trainee I worked several

territories from San Francisco to the northern California coast

where I serviced a provincial territory for six years as the

sole company representative. I relocated back to San Francisco

in 1983 and was promoted to Territory Team Leader where I

supervised a service team of up to fourteen technicians for the

next seven years..

1967-1971 United States Navy

8 months of basic training, a basic machine training class and

a diesel engine class.

3 month submarine training.

3 years submarine duty.

Honorable Discharge.

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