Customer Service Assistant

MR. JEAN NZIENGUI

** ********* ****** **** ******* New York *, 10573 * 202-***-****, 914-498-

5503* ********@*****.***

PROFILE:

. US Citizen with bilingual (French/English) skills, detail-oriented,

efficient and organized administrative professional with 10 years

experience working in office management, accounting, and operations

support

TCI Convention Staff

03/18/2011-Present

New York City-New

York

. Provided logistical support to events with up to five hundred attendees

from professional associations

. Registered convention attendees

. Distributed conventional materials

. Responded to routine questions and inquiries

Temporary/Assignment

03/15/2010-Present

Woodside Temporaries Inc

Washington, DC

. Provided logistical support to events with up to five hundred attendees

from professional associations

. Registered convention attendees

. Distributed conventional materials

. Responded to routine questions and inquiries

Temporary/Office Assistant & Receptionist 07/2009 -

01/2010

Old Town Trolley Tours and DC Duck

Washington, DC

. Responded by phone - email to an average of 75 inquiries

. Registered a daily average of 100 guests

. Provided guests with logistical assistance, including Trolley

locations and time tables

. Scheduled trolley tours and provided data entry support

Temporary Assignment/Office Assistant 01/2009 -

03/2009

Gallagher & Associates

Bethesda, MD

Office Assistant/Library Assistant

03/2001 - 6/2008

National Press Club

Washington, DC

. Ordered, tracked, and processed books for events

. Received and processed cash and credit card payments at book events

. Reconciled sales and proceeds for events

. Assisted club members in researching various topics, including legal,

government, and world events

. Responded daily to members' inquiries in person, by phone, and via

email

. Provided computer technical assistance for guests and club members

. Coordinated logistics for up to 20 annual events, including

corresponding with authors, speakers, and club members

. Created and maintained Excel spreadsheets to track club events

. Registered club members and general public for classes and events

. Created event fliers and posters using Publisher, Photoshop, and

QuarkXpress

. Maintained and updated databases, including a book rap, book fair

application database, records sales data, and maintaining records

. Trained new servers in protocol and etiquette

TGI Friday's, Au Bon Pain and Corner Bakery 01/1997

- 02/2001

Cashier, Baker, server Washington, DC

. Provided customer service for over three years in several coffee shops

and restaurants

Assistant Manager of Operations 01/1994

- 06/1996

Battery For Cultural Associations Gabon,

Libreville

. Lead operations of the association including organizing up to 15

cultural event

. Prepared and managed event budgets

. Participated in fundraising activities in the community

. Provided general support in promoting cultural programs

PROFESSIONAL SKILLS:

. Skilled in Microsoft Office applications and desktop publishing

applications such as Photoshop and QuarkXpress.

. Bilingual - French/English

EDUCATION:

USDA Graduate School, Washington, DC Accounting certificate

received 2006

Lycee Francais High School, Gabon, Libreville Diploma in

Economics Major 1993

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