Customer Service Administrative Assistant

Jenna Meinl

**** ********* **** ******** ****, MD 21043 410-***-**** ********@***.***

Personal Profile

Administrative support professional offering diverse office management skills and proficiency in Microsoft

Office programs. Able to adapt to a rapidly changing pace and think independently. Flexible and will take

initiative to complete assigned tasks and multiple concurrent projects. Enjoys interacting with customers

and working in team settings.

Key Skills

Office Office Management Spreadsheets/Reports Front-Desk Reception

Skills: Records Event Management Executive Support

Management Calendaring Travel Coordination

Database

Administration

Computer MS Word Windows

Skills: MS Excel Oracle Databases

MS PowerPoint

Education

University of Maryland Adelphi, Maryland

Bachelor of Science in Business Administration May 2011

Howard Community College Columbia, Maryland

Associates Degree 2006 to May 2007

Harford Community College Bel Air, Maryland

General Electives 2002 to 2006

Experience

Professional Experience

Simplex Grinnell, May 2009 to Present

Administrative assistant that provides thorough customer service for all incoming and outgoing phone

calls.

Dispatch and assist department’s technicians in scheduling daily work.

Support the Inspection Manager with all administrative duties.

Assign and distribute technicians’ monthly work.

Managed a team of 16 technicians within the DC Metro area and surrounding counties.

Interface with other departments to assure and support collaboration.

Professional Experience

The Columbia Bank, May 2006 to May 2009

Acted as account representative for small, medium and large business transactions.

Promoted to senior bank teller in the largest branch of the bank’s district.

Excellent customer service and satisfaction evidenced by 10 months of being “Teller of the Month.”

Managed trainees in all account transactions and policies of the bank.

Reconciled corporate and personal night drop deposits.

Referred new customers to establish accounts and services.

Attended additional seminars to complement job position.

Professional Experience

Old Navy, July 2001 to May 2006

Managed inventory and presentation of newly featured women’s clothing and products.

Assisted in weekly alterations of price changes.

Led a team of 10 employees to promote new items.

Entrusted to make cash deposits on a weekly basis.

Activities

Assist in raising money for the American Cancer Society every year with different company events, such

as bake sales.

Supporting the Juvenile Diabetes Research Foundation (JDRF) by participating in the annual walk-a-

thons.

References

Available upon request.

Meinl 2

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