Customer Service Manager
Resume:
Irene R. Soler
Miami, FL **165
Cell: 305-***-**** **********@*********.***
Professional Overview
Excellent communication and computer skills; ability to work independently
or as part of a team to meet project deadlines; multicultural awareness
with a high level of adaptability. Over 25 years experience as bilingual
executive secretary/administrative assistant in the United States and
abroad.
Summary of Skills
Over 20 years of broad-ranging
industry experience Orthodontic insurance processing
Critical thinker Filing and data archiving
Energetic and organized Insurance eligibility verification
Outstanding Telephone Skills Inventory systems
Type 40 WPM Online claim submission
Self-starter with professional manner Patient scheduling
Computer proficiency
Microsoft Office, Excel, PowerPoint Orthotrac
Excel in business correspondence Excellent Grammar/English and Spanish
Vast account collection experience Internet Research
Executive Management Support
Work Experience
August 1994 to present - Arturo F. Mosquera, DMD, MS, PA, Miami, FL -
Orthodontic Practice
Position: Acting Office Manager, Financial Coordinator, Treatment
Coordinator
Job description:
Prepares meeting minutes, memorandums for organizational support. Acting
treatment coordinator in charge of treatment presentation. Directly
supports doctor in managing operation work flow. Consistently praised by
management for the quality and timeliness of reports, attention to detail,
exemplary customer service delivery and team-player attitude. Excels within
deadline-intensive environment, ensuring accurate and on-time completion of
all projects. Processes hundreds of accounts receivable, including
invoicing and bank deposits of all revenues. Processes payroll and all
duties related to it. Manages new patient starts for busy orthodontic
office. Creates incentive programs for patient cooperation. Assists in
all areas of administrative work including data entry, research and
development. Prepares and drafts all outgoing correspondence in a timely
manner. Oversees inventory and office supply purchases. Accurately copies
doctor-dictated reports and complies with patient requests for patient
records. Contacts patients regarding accounts, resolving all issues while
maintaining a positive and pleasant attitude. Improves timely paying of
bills by developing flexible payment plans for patients. Handles, processes
and distributes confidential patient information. Provides efficient
customer service to patients. Reviews and explains insurance plans to
patients to guarantee full understanding of payment policies and
procedures. Contacts insurance providers to verify correct insurance
information and obtain authorizations. Updates patient accounts and
information on a daily basis. Verifies payments from insurance companies
are accurate and according to benefit guidelines.
May 1990 to July 1994 - homemaker while living in Maryland
January 1987 to April 1990 - Swingles Furniture Rental, Miami, FL
Position: Accounts Receivable Manager
Job description:
Produced all statements. Contacted all commercial and individual account
holders regarding past due accounts. Posted all payments received and made
all bank deposits. Reconciled bank account. Updated customer accounts and
information daily.
June 1972 to December 1986 - CENLO Manufacturing in Seville, Spain,
a subsidiary of Durkee Famous Foods with headquarters in Cleveland, OH.
Position: Bilingual Executive Secretary to Operations Manager
Job description:
All secretarial duties for Operations Manager of US owned leader olive
packing plant in Seville, Spain with a total of over 300 office and plant
full time employees.
June 1968 to May 1972 - Brickell Bank of Miami, Miami, FL
Position: Bookkeeping Assistant, Individual Loan Secretary
Job description:
Check processing and data entry. Loan application investigation
Education
Miami Sr. High School
Miami Dade College - AA - liberal arts
Advanced Spanish for business use - Universidad de Sevilla, Seville, Spain
Keywords
Perfectly fluent in English and Spanish, proficient in Microsoft Office
Suite, payroll, extensive executive assistance experience, reporting,
scheduling, calendaring, inventory, receptionist skills, client relations,
Microsoft Office, data entry, travel arrangements. Typing 40 WPM.
References upon request.
Contact this candidate