Sales Manager

Carol Masura ***** Shrewsbury Farmington Hills, Michigan 48334

Phone 248-***-**** Email:

**********@*****.***

SUMMARY

. Extensive customer service/account management experience in customer

service and sales within automotive and consumer electronic

industries.

. Over twenty years experience in the fastener product and service

environment.

. Coordinated client customers' returns for replacement, credit or

missing parts.

. Worked and negotiated with vendors to arrange return of defective

product for either credit or replacement.

. Implemented monthly reports (Excel) to track status of returned

product and FedEx claims.

. Excellent prioritizing and communications skills.

. Highly organized, with ability to service multiple accounts while

consistently meeting or exceeding sales goals.

. Excellent phone and interpersonal skills, pleasant voice, positive can-

do attitude.

. Applies analytical skills to identify and cultivate key strategic

opportunities.

. Computer Software Proficiency: Microsoft Word, Excel and Outlook.

PROFESSIONAL EXPERIENCE

Returns Manager, The Signal Group, LLC - Solid Signal, Novi, MI - May 2009-

March 2011

. Managed two-person department; responsible for receiving and

processing returns and implementing the re-sell of returned product.

. Received customer requests via phone or email to return product for

any number of reasons. Decided course of action based on

correspondence with customer.

. Issued return authorizations and maintained positive customer

relations regarding nonconforming products shipped.

. Assessed if the return was due to misapplication of product, provided

correct product for the intended application.

. Returned defective products to appropriate vendors, tracking monthly

returns and claims due to damage in shipment.

. Overseeing and processing product returns and customer requests for

corrective action.

Production Control, Heat-Treat, MNP Corporation, Utica, MI - June 2002-May

2009

. Scheduling four (4) furnaces for the heat-treat process to maximize

furnace efficiency, taking into consideration steel type, size and

urgency of the job.

. Worked closely with the expediting and shipping departments to

maintain just-in-time delivery for the automotive industry and tier

accounts.

. Assisted manufacturing in production scheduling to maintain critical

path flow of product.

Sales Manager, Auto-Metrics, Inc., Livonia, MI - March 2000-June 2002

. Maintained Metric and SAE fastener distribution and sales accounts,

including MRO (bin programs) and specials for automotive product

launch prototype assemblies.

. Company sold in 2002.

Inside Sales Manager, MNP Corporation, Utica, MI - July 1991-March 2000

. Maintained top 20 fastener accounts, assisted in moving old and

obsolete inventory.

Inside Sales, AMI Metrics, Grand Blanc, MI - 1986-1991

. Maintained multiple fastener accounts, assisted in inventory

management.

EDUCATION

. Henry Ford Community College - Associates Degree, General Business

PROFESSIONAL REFERENCES

. Available Upon Request

Contact this candidate