John Moll
**** ******** **** *******, ***** *****-4303
972-***-**** (H) 972-***-**** (C) abhpjo@r.postjobfree.com
Summary
. Operations Manager with proven performance in a 3rd Party Logistics
environment, with extensive day to day customer support experience.
. Major focus centered on implementation of distribution centers and
transportation management including carrier relationships through
adherence to strict timelines and budget goals.
. Strong reputation for building and maintaining goal oriented, cross
functional teams dedicated to exceed departmental and company
objectives while identifying internal/external customer needs and
objectives.
Software Skills
WMS, TMS, I2 Freight Matrix, Macleod, People Net, Outlook, Lotus Notes,
Excel, PowerPoint, Word, Visio, Office Project
( Supply Chain Management ( Multi Site Operations
( New Accounts / Start Ups ( Change Management
( Warehouse / Distribution ( Team Building / Growth
Achievements
Management
. Consistently ranked in top tier for national truckload carrier. Monthly
performance goals were based on equipment utilization, fuel consumption
(MPG), driver retention, safety, and on time performance.
Project Implementation
. Acted as Operations Manager on ten major national accounts. Cadbury
Schweppes (Motts Snapple, Dr. Pepper/7up), Reckitt Benckiser etc.
Change Initiator
. Designed and created daily report to proactively identify potential
shipment issues, root cause, and resolution. Identified important trends
and corrective actions.
Experience
Greatwide Logistics Services Dallas, Texas
03/2010 - present
Customer Logistics Manager for multiple food conglomerate accounts - Wal-
Mart, Kroger, Super Valu, AWG and Kraft.
. Oversight of evening shift to ensure all network Operating
Center requests are handled quickly and accurately.
. Promoted 12/10 to management role.
. Worked in key role of training new associates and mentoring
others in new positions.
. Step up to fill in for supervisors when they took time off.
. Load planner for month of October.
. Worked all shifts in a 24/7 environment.
Unemployed 01/2009 -
03/2010
Ryder Integrated Logistics Plano and Fort Worth, Texas
04/2004 - 01/2009
Operations Manager on three major contracts - Cadbury Schweppes
(food/beverage), Adams Confectionery, and Reckitt Benckiser (condiment and
cleaning supply conglomerate).
Responsible for new projects / start up accounts that required staffing and
training and led teams working on site at client location.
. On-Site at Dr. Pepper/7up - Heavy customer service interaction, direct
contact with customer service and internal/external department
managers.
. Daily interaction with load planners and customer service to insure
timely responses and execution of optimization plan.
. Possess strong working knowledge of TMS system to provide oversight of
transportation goals and objectives.
. Key team member for carrier management, met with carriers to insure
that they were solid and reliable for business awarded through bid
system. Developed KPI's to measure and report monthly performance.
. Performance reviews held with carriers when issues need to be
addressed
. Built strong reputation and rapport with client through proactive
oversight of inbound and outbound transportation. Gaining support
and trust from beginning to end shipments
. Team Lead for Dr. Pepper/7up resulting in creation of new policy,
procedures for expedited shipment program; implementation and training
of customer service team. (Cadbury Schweppes and Adams)
. Resolved critical issues quickly with best cost and service by
providing multiple options and made recommendations to best meet their
needs. (Cadbury Schweppes and Adams)
. Interacted daily with client customer service managers and
transportation directors. (All)
CNF, Inc. 09/2000 -
04/2004
Menlo Logistics Plano and Austin, Texas
Project Manager for Dr. Pepper and a major computer chip manufacturer
that outsourced several key support departments. Directed on site
workforce with overall responsibility of being key interface to
customer. Communicated daily with key department heads to ensure
seamless transition and provide higher service levels.
. Stabilized and motivated outsourced transportation and material
handling workforce previously employed by client.
. Restructured work schedules to further reduce staff by 23% which
resulted in an annual savings of $200,000 in payroll.
. Relocated operations of shipping/receiving to client's manufacturing
facilities.
o Increased efficiencies by 12% through a reduction in travel
time and through rescheduled routes, which eliminated
$6,200 of payroll projected annually.
Transportation Manager for Dr Pepper / 7UP - on site at corporate
offices in Plano.
. Heavy customer service, direct contact with customer service,
customer department heads.
. Assisted in design and implementation of consolidated Less Than
Truckload (LTL) shipments network.
o Increased client customer base on time performance by 19%
for LTL shipments from distribution center in St Louis, MO,
to end customer throughout US and Canada.
o Saved client 28% on LTL transportation costs which resulted
in annual savings of $1.2M on customer orders.
. Wrote new procedures for reverse logistic moves of damaged or
refused product from end customers back to manufacture.
o Led training and implementation to ensure compliance.
o Improved shelf life of returned product by 22%.
CNF, Inc. (cont)
Con-Way Logistics Forest Park, Georgia
General Manager of public warehousing facility that housed Fortune 500
accounts.
. Analyzed and redesigned layout of racking and floor locations in
facility.
o Increased inventory accuracy to 99.1% through goal setting,
training and proactive KPI measures for first month of
implementation.
o Reduced overtime for warehouse personnel from 18% down to
2% per week for an annual projected savings of $10,500.
o Reworked warehouse worker schedules through staggered
shifts, which resulted in higher employee morale, and
increased order picking accuracy from 86% to 98.5%.
Menlo Logistics Arlington, Texas
General Manager of warehouse / distribution center for national retail
furniture account. Also had additional responsibility for five
satellite cross dock and delivery centers in the South Central region.
. Assisted in the start up of Seattle, WA facility and acted as
Operations Manager.
o Increased receiving accuracy from 52% to 97%, which
resulted in order fulfillment efficiency increases from 47%
to 95%.
. Participated in design, and managed build out of Texas warehouse and
office.
. Hired and trained management staff for office and warehouse.
. Supervised contracted home delivery service and achieved 95% customer
satisfaction.
M S Carriers Sunnyvale, Texas 2000
Terminal Manager for major national truckload carrier which employed 247
people which included drivers, dispatch managers, repair shop and mechanics
for tractors / trailers, and facility security and maintenance.
Transport Corporation of America Garland, Texas
12/1996 - 6/2000
Logistics Manager for national truckload carrier and acted as project
implementation manager/supervisor of 4 new accounts and/or projects.
Mervyn's of California Plano, Texas
1996
Distribution Manager of facility for all 3rd shift departments, which
included maintenance and security. Consistently outperformed other two
shifts by 12.5% in KPI's.
Menlo Logistics Dallas, Texas
1994 - 1995
General Manager of distribution center for a national retail office supply
account that serviced sixty-one retail stores in the South Central US.
Ranked highest in operating performance of a network of 10 DC's, and
generated a profit margin of 12% for 1994 and 24% for 1995.
Sears Logistics Services Dallas and Garland, Texas
04/1984 - 05/1994
Receiving Manager for retail distribution center that serviced 108 stores
in Southwest region. Operated in top tier of productivity for US network.