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Supervisor Help Desk

Nashville, Tennessee, 37221, United States
March 24, 2011

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Address : *** ******** **. ***. *-* Nashville, TN 37221

Phone : 615-***-**** Email :

Bradford Paul Smith

Professional Telecommunications help desk

Highlights Providing support for over 3,000 wireless devices. This

includes everything from resetting passwords to

troubleshooting malfunctioned devices.

Working with new Blackberry users that may require

secondary training for their device to understand the

functionality of a smart phone.

Supporting a test group during a wireless GPS dispatching

project for 130 case managers in the field.

Moving land lines during office and personnel moves.

Asset Management

Maintaining asset records for the 3,000 wireless devices

listed above.

Controlling and issuing of inventory on a priority basis in

both the Army Reserves and DCS Telecommunications.

Billing and purchasing

Working with Regional property managers of DCS to control

cost of wireless devices.

Minimizing unneeded features and services provided by

wireless carriers saving $1,000's per month in wireless


Researching more cost efficient methods to provide the

current requirements of end users when the State's contracts

allow for changes.

Skills Microsoft Office software; Use of help desk applications

Excel, Word, Publisher, like Remedy as support personel.

PowerPoint, and PhotoDraw.

Adobe Photoshop and GIMP image

Use of Virtual PC and manipulation software.

VMware for testing Installing and supporting

purposes. Windows applications including

Knowledge of support for on Linux machines using WINE..

Windows and Linux operating Able to adapt easily from team

systems. environments to solo projects

Strong knowledge of Windows

XP and currently gaining

knowledge of Windows 7 and

Linux distributions.

Employment Telecommunicatio State of Tennessee (DCS) Employed from:

History ns Coop Nashville, TN Oct. 2009 -

(Internship) present.

Supply Sergeant U.S. Army Employed from:

(Active duty and Reserves) Oct. 2004 -


Nashville, TN

Driver HGH Hardware Employed from:

Nashville, TN Dec. 2009 - Oct.


Education A.A.S. in Nashville State Community Graduation date:

Computer College

Technology Nashville, TN May 2011


. Lynne Moseley, Supervisor State of Tennessee


. Greg Hawkins, Supervisor HGH Hardware


. David Clark, Co-worker State of Tennessee


. Donovan Fitzgerald, Co-worker/ friend State of Tennessee


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