Manager Training
Resume:
Pushppreet Singh Chandoke
Flat No.***, Montana Block, Heritage Estate,
Yelahanka, Bangalore - 560064, India.
Mobile : 0091 934-***-****
E-MAIL: *********@*****.***
OBJECTIVE
To obtain a challenging and rewarding position with a dynamic and diverse
team of individuals and work in a growth oriented environment. Secondly, to
utilize skills and talent to the fullest and to achieve company objectives
of service, leadership and profitability through constant learning.
Summary
With the work experience I have in the aviation Industry, I bring with me
an experience in Passenger services, baggage handling, leading teams and
training colleagues.
With my knowledge in hotel industry I also carry a high degree of
responsibility, excellent communication, team orientation, integrity and a
high level of service and hospitality.
As I hail from an Army background, professionalism, discipline and a Never
Say Die attitude comes naturally to me.
EXPERIENCE
o 11 Sep 2006 Till Date ( Globe Ground India Pvt. Ltd.
Responsibilities & Job Profile
Manager - Trainings & Quality Assurance (Since June 2010 till date)
o Manager since June 2010, have been Assistant Manager since Sep 2008.
o Responsible for handling the entire training department.
o Make and discuss training plans with trainers down the line and make
sure all the staff in the company all over India are qualified up to
the required standards.
o Conduct regular audits in different departments to make sure things are
happening as required.
o Setting QA compliance objectives and ensuring that targets are being
achieved.
o Promoting quality achievement and performance improvement throughout
the organization.
o Ensuring compliance with national and international standards.
Terminal Operations Manager (Since May 2009 till date)
o Was assigned this role so that as trainer we keep ourselves updated
with latest trends in aviation industry which can be incorporated in
trainings and creating manuals.
o Managing the daily operation of the airport terminal from scheduling
appropriate numbers of staff to overseeing or participating in staff
hiring, development and training.
o Act as liaison between airport service providers, upper management,
passengers and the authorities.
o Monitoring all employees and outside vendors / businesses to ensure
that they are in compliance with aviation regulations and security
procedures.
o One important responsibility is to ensure courteous and efficient
customer service is given by all line personnel.
o Handling customer complaints or issues with airport service personnel.
Trainer - Customer Operations and Procedures (Since September 2007 till
September 2008)
o Though I hold the post of Manager trainings, I still continue training
employees on a regular basis.
o Responsible for training existing employees and new recruits on topics
like check-in system, World Tracer, Aviation Basics, Soft Skills and
Communication Techniques which increase the efficiency of staff.
o Assessing performance levels and training needs.
o Instructing, guiding and supporting the learning process.
o Facilitated mentoring process to improve managerial skills of customer
service agents and supervisors.
o Reporting of Assessments and training related communication.
o Preparing manuals for different Trainings.
Passenger Service Agent (Since September 2006 till September 2007)
o Interacted with customers during check-in, boarding and baggage
service.
o Scrutiny of passenger documents including passport and other travel
documents.
o Thorough knowledge of travel document checks, able to profile and
identify impostors.
o Being alert to the recording of and assisting of customers with special
needs such as families with small children and wheel chair passengers.
o Performed ticketing and Passenger Name Record changes, assigned seats,
made public announcements, resolved baggage service issues and prepared
revenue sales reports.
Mishandled Baggage Functions (Since September 2006 till September 2007)
o In addition to check-in functions, this profile was an add on to the
above mentioned role.
o Proficient in World Tracer Management Systems.
o Creation, Tracing and Closure of Property Irregularity /Damaged Baggage
Report.
o Follow up with customer.
o Able to answer all telephone enquiries promptly and politely and attain
good customer satisfaction.
o Direct customer interaction with regard to entire mishandled baggage
procedures.
o Well conversant with the local customs procedure in clearing and
forwarding of mishandled baggage.
o 28 May 2006- 26 June 2006 ( Radisson Windsor Hotel, Jalandhar.
(Industrial Training)
o Worked in Front Office and Sales and Marketing Department and Assisted
in compiling sales data.
o 19 May 2005 - 5 Aug 2005 ( Radisson Windsor Hotel, Jalandhar.
(Industrial Training)
o Worked in House Keeping Department and Front Office.
o 21 April 2004- 17 July 2004 ( Taj View, Agra.
(Industrial Training)
o Worked in all the four major Departments of the hotel.
o Trained in the college Specialty Training Restaurant and different Five
Star Hotels across Bangalore.
TRAINING DETAILS (Trainings Attended)
o IATA Aviation Internal Auditor (IATA Training & Development Institute,
Delhi, India, Feb 2010)
o Lost and Found (World Tracer) Advanced (Lufthansa Training Institute,
Germany, December 2010)
o Management Training program (GlobeGround India Training Department,
September 2008)
o Aviation Basic and Aviation Security (GlobeGround India Training
Department, June 2008)
o Train the Trainer program (GlobeGround India Training Department,
September 2007)
o Basic Ticketing Course (Lufthansa Training Institute, Frankfurt,
Germany, July 2007)
o German and Schengen Document training (German Border Police, April
2007)
o Canadian Document check & profiling training (Luc Le Francois, Canada
Border Services Agency, February 2007)
o Basic Check-In course (Lufthansa Check-in Training, Delhi, India,
November 2006)
ACADEMIC QUALIFICATION
Class / Level University / Board Institute Place Year
Graduation BHM* Bangalore AIHM & CT Bangalore 2003-07
University
Class XII C.B.S.E. Army School Mhow 2002
Class X C.B.S.E. Army School Mhow 2000
*BHM : Bachelor in Hotel Management from Army Institute of Hotel Management
& Catering Technology.
ACHIEVEMENTS
. Key Account Manager for Lufthansa German Airlines and Oman Airways in
Bangalore from GHA.
. Being a part of Training and Quality Assurance Department, I started an
employee welfare group called Team Razzmatazz and where with the team we
have been organizing educational and entertaining activities which are
held every fortnight since September 2009.
. Company representative and member of Airport Service Quality team of
Bangalore International Airport Limited (BIAL).
. Successful Trainer for Customer Operations and Procedures.
. Assigned to work with Lufthansa German Airlines since September 2006
untill September 2007.
. Headed the College Marketing Team For Annual Food Festival held in
2006.
. Successfully completed two Web Designing courses from NIIT Jalandhar.
. Awarded as Mr. Army School in the year 2002.
. Was the School Basketball team Captain which Secured First position in
Inter School Basketball Competition.
. Active National Service Scheme camp volunteer since 2004.
STRENGTHS
. Highly flexible and adaptable performer.
. Responsible team member having excellent networking ability
. Eager to learn and take responsibility.
. Dedicated & Professional attitude.
. Adapt to any kind of work environment.
. Ability to Observe and Absorb.
PERSONAL INFORMATION
Date Of Birth: 25 September 1984
Marital Status: Single
Nationality: Indian
Fathers Name: Col G.S. Chandoke
Permanent Address: 147 New Defence Colony, Old Phagwara Road,
Jalandhar Cantt, Punjab # 144005, India
Linguistic Ability: Fluent in English, Hindi and Punjabi.
Hobbies: Traveling, Interacting with People,
Swimming and Listening to Music.
Computer Skills: Familiar with basics of computer, Operating systems,
Amadeus, MS office, Internet, etc.[pic]
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