Customer Service Administrative Assistant

Erika Rumbos

**** ******** ****( Weston, Fl ***** ( Cell 954-***-****

***********@*******.***

Summary of Qualifications

Fluent English ( Fluent Spanish (

( Proven ability to interact with customers to determine needs and desires

in order to establish personalized goals.

( Persuasive communicator and adept organizer, able to use multitask

efficiently.

SELECTED ACHIEVEMENTS

Excelled at first-class customer service in every job

Promoted by Theory to Key Holder within two months of hire

PROFESSIONAL EXPERIENCE

UpstreamWorldWide, Down Town Ft Lauderdale (2010-Current)

. Administrative Assistant / Customer Service Support

Supervised the daily Customer service Issues from our In Bound Call

Center from Canada, Uruguay and Main. Compile information of Claims

for approval, verify payments before issuing, working directly with

the accounting department regarding check fulfillment, complete a

spread sheet twice a week with customer, check, G/L and cash account

information in order to generate customer's checks. Constant email

communication with Customer Service Managers from our different call

centers, faxing, filling and mailing on a daily basis.

Green Wave, Weston, FL (2009 - 2010)

. Receptionist/Administrative Assistant

Supervised daily operations, including customer service and scheduling

appointments, answering busy telephones, filling, copying and faxing

documents. In charge of opening/closing.

Theory, Sawgrass, FL (2006 - 2008)

( Key Holder

Oversee daily operations, training of new employees, inventory

management, loss prevention, cleanliness and customer service. Direct

opening/ closing. Advised clients. Collaborate with managers regarding

store layout, window displays, payroll and scheduling the staff.

Maximize personal service to boost sales, grow repeat business and

generate referrals. Notify clients when new arrivals specially suit

their unique personalities.

Green Wave, Weston, FL (2005 - 2006)

( Receptionist

Supervised daily operations, including customer service, staff,

payroll and scheduling appointments, answering busy telephones,

filling, copying and faxing documents In charge of opening/closing and

inventory.

CORE COMPETENCIES

Detail-Oriented Business Development Quality Assurance

Training Product Knowledge Client Education Cost Control

Creativity Customer Satisfaction Computer Savvy Team

Worker

EDUCATION

BS in Fashion Merchandising( Art Institute of Fort Lauderdale, Fort

Lauderdale, FL

Associate of Arts ( Broward Community College, Davie, FL (2006)

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