Customer Service Quality Control

Anthony C. Wagner

**********@*****.***

***** **** ****** *, ********, MN 612-***-****

Objective

To maximize my learned skills and obtain a challenging position in a

positive, well established company with a stable environment that will lead

to good opportunities for personal growth and also professional

advancement.

Professional History

Nov 2008-Mar 2011

MarkOne Financial, Jacksonville, FL

AP/AR Accounting Clerk

. Compute, classify, and record numerical data to keep financial

records complete

. Maintain accounts payables and receivables

. Enter invoices, record, issue and deposit checks received in

accounting

. Post all customer payments, deferments and due date changes

. Submit refunds, overpayments and interest reallocation to customer

accounts

. Research misapplied payments and balance adjustments

. Submit title requests on customer and dealer payoffs

. Complete charge offs for repo accounts

. Audit new deal paperwork and submit payments to dealers

. Provide quality customer service to vendors and external partners

. Also, provide support for Accounting Department performing tasks as

needed, including but not limited to bank reconciliation, entering

journal entries, maintaining journal entry books, legal books, etc.

2007-2008

Contract Assignments, Minneapolis, MN

Fulfilled various contract assignments through temporary agencies for

companies in need of skills including accounts payable, accounts

receivable, bank reconciliations, billing, and invoicing.

Placements included:

. Allianz Insurance

. RELS/First American Title

. Fiserv Title

. DataCard

Oct 2005-July 2007

MortgageIT / Deutshe Bank, Jacksonville, FL

Sub Prime Auditor / Investor Reporting

. Maintained computerized accounts payables and receivables for over

ten million accounts

. Verified, matched, and approved invoices to correct check amount;

also researched payment and billing issues

. Provided quality customer service to vendors and external partners

. Overseen monitoring of and tracking for all incoming and outgoing

wires

. Reviewed and audited customer closing documents to ensure

compliance with all regulations and guidelines

. Daily tasks included processing computerized billing for thousands

of customers, researching and resolving twenty to thirty unmatched

invoices, bank reconciliations of 3,000 loans, as well as utilizing

Excel v-lookups, macros, and formulas to run reports

Mar 2002-Oct 2005

Bank of America, Jacksonville, FL

Mortgage Rewards / Sr. Post Closing Specialist

. Reviewed and reconciled HUDS / HUD-1 settlement statements for

accuracy of payoffs and payments as well as to ensure compliance

with all applicable regulations, internal client guidelines and

disclosure requirements

. Audited over fifty department checks daily

. Supervised, coached, and trained staff of fifteen plus employees

while executing quality control on all new hires

. Streamlined department process which improved overall productivity

and efficiency

. Assisted loan auditors with auditing and organizing of all customer

loan files post closing

Education

Florida State College of Jacksonville

Currently pursuing Associates Degree; Accounting

Computer Applications

. Oracle

. AS400

. MS Office Suite (Word, Excel, PowerPoint, Access)

. Outlook

. Publisher

. Adobe

References available upon request

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