Customer Service Technician

Location:

Posted:

March 24, 2011

Dan Molloy

Emai l - ***.*.******@*****.***

Professional Profile

Career Objective

Aspiring to utilize and enhance my A+ Certification through a position as a Help Desk Technician. I

am seeking to obtain a position with a company that encourages personal growth and knowledge

gain. I am currently on track to complete my Microsoft MCITP Certifications, as well as my CCNA

Certification, in 2011 and look forward to a position that will allow me to incorporate this

knowledge to support the ever-growing technology complexities that current Business Owners

experience.

Skills Summary

A+ Certified Computer Technician. Knowledge of and experience with

• •

Experience in virus/malware removal. Windows XP/Vista/7, Windows Server

•

Experience in repairing, installing, and 2008, VMware, and Virtual PC.

•

upgrading hardware and software on both Excels in the customer service experience.

•

desktops and laptops. •

Professional Experience

Computer Repair Technician_____________________________________Self Employed, 2010-present

• Repaired and troubleshooted customers’ computers.

• Built computers for customers.

Sales Associate____________________________________________________________Gamestop, 2009

• Helped customers with game related questions.

• Restocked and organized shelves.

• Ran the cash register and handled money.

Private Music Instructor_______________________________________ASM Music School, 2007-2009

• Taught guitar, piano, and drums to students ages 9-18 in a private setting.

• Taught band classes.

• All students who participated in competition received 2nd place or better in all categories.

Education

PC PROFESSOR – West Palm Beach, FL

Completed computer repair class and received A+ certification. Currently

resitting MCITP class. Will be taking CCNA class.

A.W. DREYFOOS SCHOOL OF THE PERFORMING ARTS – West Palm Beach, FL

2000-2004