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Customer Service Administrative Assistant

Rancho Cordova, California, 95670, United States
March 17, 2011

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**** ******* ***** *****

Rancho Cordova, CA 95670



To contribute to the success of an organization where my skills and

character will be valued while utilizing my background in finance and

customer service. I have the ability to grasp new ideas and process

quickly. Able to gather, compile and analyze information from many

different sources and integrate into a plan of action. Pay attention to

detail and have a high degree of accuracy. I have been recognized

throughout my career for the highest level of customer service and

interpersonal skills.


. Customer Service Award - Riviera Finance

. Customer Service Award - Bank of America


2001 - 2010 Account Executive, Riviera Finance

Roseville, CA

A/R Financing and full A/R management firm. Managed my own portfolio of

30+ clients totaling $2-3M in receivables at any given time. Conducted

daily communication with clients and debtors (phone, email and face-to-

face). Responded to client and debtor inquiries in a timely fashion and

with superior customer service. Received invoices daily from clients.

Responsible for entering invoices and contacting debtors to confirm receipt

of products/services. Performed collections on all due invoices by calling

debtors and obtaining payment commitments. Recorded detailed notes of all

conversations held, while multi-tasking and maintaining conversation with

the debtor. Applied cash received to outstanding invoices. Reconciled

credit balances and performed daily audits of agings. I have been

recognized by management for my outstanding customer service on numerous

occasions. Also provided direct administrative support to senior

management. Managed multiple tasks, maintained calendars, and scheduled

meetings on a regular basis. The company closed their office in Roseville

and I did not choose to relocate my family.

2000 - 2001 Teller, Bank of America

Sacramento, CA

Responsible for all banking transactions including deposits, withdrawals,

cashier's checks, transferring funds, credit card cash advances and

commercial deposits (QBD). Balanced cash drawers and the vault. Serviced

ATM machines. Quickly learned a new software program for the bank,

outperforming even the bank manager on accuracy and speed. Received the

Outstanding Customer Service Award. Since tellers are part-time positions

only, I left to pursue a full-time job.

1999 - 2000 Teller, Wells Fargo Bank

Redondo Beach, CA

This was my first entry into the banking industry. I went through extensive

training at Wells Fargo and performed so well that they allowed me to be a

teller while I was still in high school, even though I was only 17.

Responsible for all banking transactions as listed above. Had to leave

because my parents moved to Sacramento.

1999 Summer Administrative Assistant, Discus Dental

Culver City, CA

This was a summer job where I was able to use my computer and interpersonal

skills. Responsible for organizing and tracking expense reports, travel

authorizations and invoices. Created, designed and formatted Excel

spreadsheets as a tracking tool. Because of my success on this project, the

HR department recruited me to set-up a process and the tools to track



MS Office Suite (advanced user): Word, Excel, Outlook, Power Point, Outlook

& Access


2000 Graduate of Folsom High School

American River College - continued studies

References available upon request

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