Patient Access Medical

Kristen Etheridge

Summary of qualifications

. CNA I (1998-2000), CPR Training, Completed courses in Anatomy and

Physiology I & II, Microsoft Office 2000 (including Word, Excel,

PowerPoint, and Access), Medical Terminology I & II, typing speed of

60 wpm, knowledgeable of third-party insurance, ICD-9 and CPT coding,

working knowledge of computer systems HealthSpan, Medic, Logician, E-

Cast, IDX, Centricity, Banner HR and Finance, PORT purchasing,

ProCard, ECU Travel and Reimbursement and CSO database management.

Employment

2009-Present, ECU-East Carolina Heart Institute

Greenville, NC

Patient Access Supervisor

. Directly supervise 28 health care administrative employees including

Financial Counselors, Referral Coordinators, Patient Access

Representatives for front desk and Patient Access Representatives in

the phone scheduling hubs and Greeters desk. Supervision of Patient

Access Services for Adult Cardiology and Cardiology Imaging

departments including nuclear testing, echo cardiographics, CT, X-ray,

lab and Vascular, Cardiac and Thoracic Surgery departments. Maintain

all patient encounters with corresponding schedules. Sign off and

maintain records of daily deposits from each patient access

representative working with cash drawers. Training new employees on

computer systems, daily processes and updating staff on new procedures

as they arise. Compile and maintain monthly reports on each staff

member under my supervision on numerous daily processes. Coordinate

staff schedules and cover their areas when necessary. Supervision of

day-to-day issues and resolving as quickly as possible.

2007- 2009, ECU-The Career Center

Greenville, NC

On-Campus Recruiter/Office Coordinator

. Supervise all student workers (including hiring, payroll, training and

scheduling shifts), maintain departmental budget, make all

departmental purchases, coordinate all travel for department, assist

Director with general clerical responsibilities, supervise and train

staff on departmental CSO database (including updating registrations,

activating all accounts, input of all events and announcements, run

reports, reset passwords and other info, and answer all problem

shooting issues for database), maintain 6 Graduate Assistant

contracts, Career Fairs Coordinator/Event coordinator(including

scheduling all catering, ordering supplies, maintaining registrations,

taking payments and depositing, event planning and other general

coordination of overall event), coordinator of all on campus employer

interview schedules (scheduling rooms for interviews, creating

schedules in database, advertisement for employers), schedule

appointments for Assistant Directors, maintain Career Fairs budgets,

accounts receivable clerk, maintaining and submitting payroll for all

student workers for The Career Center and the Student Employment

Office, Safety Officer for Career Center building, involved in

marketing (such as marketing students and employers for upcoming

opportunities), serve as accounts payable representative, and other

various clerical responsibilities.

2003-2007, ECU Physicians

Greenville, NC

Patient Access Rep IV

. Register and Discharge patients for Pulmonary, Cardiology and

Cardiovascular Imaging clinics, schedule appointments, take payments,

obtain insurance authorizations, enter charges, daily deposits, answer

phones and send messages appropriately, make templates for the clinic,

make referral appointments for Pulmonary and General Medicine clinics,

and substituting for other co-workers as needed in General Medicine

and Gastroenterology clinics.

2002-2003, The Kidney Center

Greenville, NC

Patient Rep/Medical Records

. Supervise all medical records, clinic scheduling, enter all charges

and patient payments, receive third-party reimbursement, register and

discharge patients, generate daily financial reports, take deposits to

the bank on a regular basis, getting charts ready for the upcoming

clinic by updating all patient info with proper forms and having all

current lab work attached, maintain physician's personal schedule,

take all incoming calls and triage to the physician as needed, update

all demographic, financial, and insurance info on all patient

accounts, send out reminder letters and make reminder calls to

patients, take refill orders and call them in, fill out medication,

disability, and other various forms for patients, and other various

clerical responsibilities.

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