Sales Customer Service
Resume:
Alan K. Hamilton
Orland Park, IL. 60467
E-mail: *************@***.***
Professional Profile: District Sales Manager: 8 years
experience-Beverages
Account Manager
(Outside): 6+ years experience- Uniform Rental & Facility Services
Market Sales
Specialist: 1+ year's experience- Environmental Waste
Summary:
Accomplished sales professional
consistently in the top 10% of the nations Account
Managers at G&K Services. Demonstrated the
ability in project management and
strategies that supported company business
objectives with a 36% increase. Highly
successful in B2B
automotive/commercial/industrial sectors with a 96% account
retention rate. Increased direct sale items
by 122% over a 5 year period. Placed 1st
in the central region for a direct sale
incentive program in spring/summer 2008.
Consistent proven self starter at
developing new business by 200% at Safety-Kleen.
Established new business at 3 major dollar
store chains with a total of 29 locations
which increased annual profits of $200,000
at RC Cola Company. Managed 6 Territory
Sales Reps and mentored 2 reps into
management positions.
Areas of Expertise
> Key Account Management
> Consultative Selling Approach
> Excellent Customer Service
> Relationship Building
> Negotiation Skills
Employment Experience:
Safety-Kleen- Market Sales Specialist: 2009 to Present
Management and Sales of Accounts in Northwest suburbs of
Chicago.
Certified Hazwoper regulatory training requirements fulfilled
for the MSS position.
Duties:
Manage and grow existing accounts, prospect for new
accounts. Sample waste streams
and create waste profiles which generate manifests and
DOT paperwork. Consult customers on
EPA compliance regulations and managing waste streams.
Develop customer solutions and sell
applicable Safety-Kleen products/services as needed.
Prepare proposals, work with service
department to coordinate waste pickup and service of
existing parts washing equipment.
Build sales funnel and enter all data into Sales
Force.Com. Pro active approach to solving customer
service issues and needs. Daily local travel to visit
customers using a company van. Work out of
Elgin, IL. Branch.
Accomplishments:
> Consistently surpass company monthly goal of acquiring new
business by 200%.
> Won 2 month contest on most new- used oil business picked up in
the automotive industry.
G&K Services-Account Manager: 2002 to 2009
Key account position managing 130 large Industrial/Commercial accounts
averaging $3,455,000 in revenue per year in the northern metro area of
Chicago.
Duties:
Created and present power point presentations to
magnify our value to decision makers.
Negotiated renewal service agreement contracts and
partnerships.
Responsible for marketing and selling rental & direct sale
products to new and existing
customers. Prepare and present solution and pricing proposals
to decision makers for needs
uncovered by facility assessments. Grow business through a
consultative selling approach.
Alan K. Hamilton (page 2)
Conducted business reviews on a quarterly basis with
contacts (i.e. plant mgrs., H/R mgrs., GM's) to
maintain satisfaction of service. Made recommendations to
service department as needed.
Communicated with route managers and route reps daily to ensure
a high level of service to our
customers. Trained Route Sales Reps on new products and
marketing techniques.
Worked with Territory Sales Reps by turning in leads and going
on appointments with them to acquire
new rental business. Market Dockers apparel in the work place.
Entertained large customers, i.e. golf, lunch, etc.
Host on premise direct sale shows for employees at major
accounts.
Accomplishments
> Retained 96% of customers through building strong relationships
and excellent customer service.
> Increased rental revenue by 7% in 2008 over 2007 and direct sale
revenue from $46,000 per year in 2003 to $102,628 per year in
2008 (122% increase over a 5 year period).
> Led regional direct sale test pilot program that increased
revenue by 36% at North location.
> Acquired direct sales business from competitors resulting in
over $30,000 extra revenue per year.
> Grew revenue for fall promotions in 2003 from $35,000 to $65,000
in revenue for 2008.
> Consistently in top 10% of account managers in national direct
sale promotions.
> Saved a large account ($1,950 per weekly revenue) that may have
been lost to competition by quickly building a strong
relationship and proposing our value to a new decision maker.
> Placed 1st in the central region for 2008 spring/summer direct
sale promotion.
RC Cola Company-District Sales Manager: 1994 to 2002
Managed 6 territory sales reps and 6 route drivers. Coordinate
business with buyers at independent
corporate key accounts to include analysis of product needs
and setting promotions.
Duties:
Managed, trained and developed six territory sales
reps, six driver/helper teams and seven
merchandisers to sell and service soft drinks to
accounts in assigned areas.
Cold call prospects to acquire new business.
Increased the distribution of new products and new
lines by presenting product line to decision
makers. Sales forecasting and evaluation of new and existing
products.
Submit sales projections to production department to ensure
inventory meets demand.
Negotiated lower everyday retail pricing successfully to
improve sales against competition.
Worked with company distributors on pricing, promotions and new
products in their areas.
Carried a customer base of over 520 accounts in my area
of which 50 were major chain stores.
Implemented training and development of territory sales reps...
Recruit, interview and evaluate personnel.
Created weekly work schedules for merchandisers.
Accomplishments
> Achieved 8% increase in ad activity by executing all promotional
plans in assigned accounts.
> Increased profits $200,000 by establishing new business at three
major dollar store chains with a
Total of 29 locations.
> Increased sales of major brands by 21% and private label brand
by 34% in 2001 over 2000.
> Increased new customers by 22%.
> Coached and mentored two territory sales reps to progress to
District Sales Managers.
> Introduced several sales reports and administrative forms used
by the sales department.
> Won several sales contests for highest percentage in
distribution of new products.
> Promoted to District Sales Manager from territory rep position.
Key Computer Skills: Power Point, Excel, Word, Outlook,
Internet, Focal Point and
Sales Force.com
Education: Arkansas State College: Undergraduate studies
with a concentration in science.
Moraine Valley Community College:
Principals of Management (3 credit hours)
Development Programs: Customer
Centered Selling, Strategic Selling
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