Customer Service Administrative Assistant

Address: cpickett@bellsout

*** ***** **** *.***

Dr. Apt 2803 H- 912-***-****

Savannah

M- 912-***-****

Cassandra Pickett

Qualifications

Over 16 years in Customer Service experience. 4

years experience working from home. Well versed in

sells, education, supervision/training, and client

relations. Possess multitasking proficiency with

ability to work well under pressure.

Supervision/Training

Recruitment

Excellent Customer Service Skills

Computer Efficient/ Type 55 WPM

Self - sufficient / Goal oriented

Professional

Experience June 2007 - Present

Working Solutions.com (Independent Contractor)

Work from home:

December 2010 - Present

One Technology Project:

Provide client support to customers that have

questions about their account and educate them

about the service. Provide strong sales rebuttals

when customers want to cancel service.

August 2010 - December 2010

Microsoft Ad Center Project:

Reviewed ads for Microsoft/Yahoo and highlighted

any ads that contained questionable content.

December 2009 - March 2010

Atmos Energy Project:

Provided Customer Service for a large gas company

in the Mid-Texas area. Duties included setting -up

and completing service orders, account maintenance,

process payments, etc.

December 2007 - January 2008

Nine West Project:

Provided Customer Service to clients calling to

place orders. Processed orders for customer and

troubleshoot for lost or misplaced items.

June 2007 - June 2008

Hotels.Com Project:

Answered inbound calls and made hotel reservations

and assisted callers

with reservation concerns.

2002 - Present

Contracted CPR Instructor:

Contract with different agencies/businesses to

certify their staff in CPR/First Aid.

October 2007 - September 2010

Spanish Oaks Hospice:

June 2008 - September 2010

Volunteer/Education Coordinator :

Recruited and supervised volunteers. Coordinated

education for employees and volunteers. Trained

new staff and volunteers regarding policy and

procedures for the organization. Coordinated travel

arrangements for staff attending external

educational events.

October 2007 - June 2008

Administrative Assistant:

Provided Secretarial support to the Executive

Director. Coordinated and typed reports.

Coordinated travel arrangements for employees of

the company. Responsible for ordering medical and

office supplies. Assisted with payroll.

January 2007 - June 2008

Lead Generating Agent - Babytobee.com- Work from

home:

Made outbound calls to clients that registered on

babytobee.com website. Explained the different

offers to consumers on why they would be beneficial

to them.

December 1997 - April 2007

Hospice Savannah Inc:

2002- 2007

Education Associate :

Assisted in the coordination of education events

for the staff which included General Orientation,

CPR, Advance Hospice Training, Education Fair

events, Monthly In-services, etc. Trained new

staff on computer programs. Coordinated travel

arrangements for staff that attended external

education events.

1999 - 2002

Administrative Assistant - Admissions Department :

Documented patient referrals and provided

secretarial support for the Admission's Department.

Prepared patient's charts, based on information

received from physician's offices, patient's

families, and/or hospital systems.

1997 - 1999

Administrative Assistant - Home Care Department:

Provided Customer Service/Secretarial support to

both the Home Care Managers and clinical staff.

Scheduled Certified Nursing Assistants for daily

patient visits. Assisted Home Care Manager with

weekly payroll, and other duties as assigned.

April 1992- June 1996

Crawford and Company Health Care Management -

Pre certification Clerk

Provided Customer Service/Secretarial support.

Answered a large volume of calls, and assisted

callers with any concerns.

1990 - April 1992

Ansa Call Inc. Switchboard Operator -

Answered a multi-lined telephone system.

Documented messages and provided information for

clients.

Education

2002 American Red Cross

Certified CPR Instructor

1995 Coastal Georgia Center

Medical Terminology

1990 - 1991 South University

Micro Computers

1987 Telfair County High

Diploma

Technical Skills Typing 55 wpm

Computer Software:

Telephone Systems:

Micro Soft Office Products

Seratel Telephone System

Misys Home Care Software

Avaya Telephone System

Careanyware Soft ware

Sieble Telephone system

MACS Software

Dogaware Software

Editorial Verification Software

.

References Available upon request

Contact this candidate