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Manager Customer Service

Houston, Texas, 77047, United States
March 10, 2011

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H 713-***-**** ( C 832-***-****


An accomplished and performance-driven administrative professional

with broadly diverse expertise in office management with a strong

sense of work ethic, professionalism and integrity. Serves as a

liaison between multiple departments to assure the alignment of goals.


Devon Energy Houston, Texas

Facilities Assistant 2007-2010

Provided support to Senior Manager of Real Estate and Supervisor of

Facilities. Served as main contact in Facilities Department for employees,

office and building needs. Handled travel arrangements, ordered supplies

and created expense reports for the department.

. Held responsibility for Houston G&A budget of $1,000,000.

. Coded and paid invoices through digital oil, created purchase orders,

as well as developed and submitted expense reports for items purchased

on company credit card.

. Facilitated monthly budget meetings with Sr. Manager and corporate

office in Oklahoma.

. Tracked invoices through AS400. Created Houston budget forecast by

predicting number of travel trips, meals, hotel stay, maintenance,

repairs, as well as quarterly and annual maintenance costs.

. Made travel arrangements. Maintained Sr. Managers calendar and

maintained department supplies.

. Coordinated large office space redesigns, including moving over 200

employees and offices. Updated employee directory daily. Assigned

offices and scheduled moves.

. Saved department $5,000 by meeting with the owner of a water

purification company and reconstructing invoices by combining several

contracts under one invoice per month.

. Acted as Customer Service interface to high end vendors, company

employees and contractors located in Houston and field offices.

. Monitored and responded to service requests received through service

requisition system.

Foley's May Department Stores Houston, Texas

Executive Administrative Assistant, Office Manager 1994-2006

Served as one of the main contacts for Visual Merchandising department.

Supported Vice President, 7 Visual Coordinators, and 2 Divisional Vice

Presidents. Communicated weekly with buyers and coordinators to gather

information to send to Store Manager and Visual Manager at 72 stores.

Crafted monthly packet containing direction for Sales and set up,

promotions and changes. Led creation of best practices for promotions and


. Maintained website using newly upgraded applications to communicate

timely weekly/monthly business information to 72 stores in 5 retail

states with 30,000 employees to maintain sales over $1,000,000,000.

. Served as Executive Liaison between visual merchandising and buying

offices in addition to top management personnel to plan, schedule and

facilitate corporate initiatives, company operations and large-scale


. Acted as Project Coordinator for monthly/quarterly reports by

interacting with the Vice President of Merchandising, Buyers and

additional top executives throughout company.

. Successfully managed extensive correspondence, filing, telephone

interaction and mail distribution.

. Prepared massive mail-outs to 72 stores on a monthly basis.

Secretary, Collections Department 1992-1994

Reported to the Training and Development Manager for the Collections

department. Supported Manager and 3 Trainers by maintaining documentation

and ensuring smooth administrative operations for the department.

. Created first collections training manual.

. Responsible for the logistics including set-up, catering, decorations

and theme development for quarterly town hall meetings with over 300

participants from the Collections department.


PENNZOIL COMPANY, Houston, Texas, Administrative Assistant, 1990-1992.

Performed administrative and clerical duties including composing and

typing correspondence. Completed heavy data input and phone

interaction. Coordinated all travel arrangements and ordering of



University of Phoenix

Associate of Arts in Foundations of Business (expected 2010)


HR Management Essentials

How to be a Team Player

How to work with Difficult People

How to Provide Excellent Customer Service

The Accounting Tree

Business Management for Small Businesses

The Seven Habits of Highly Effective People


Microsoft Office Suite, AS400, FM Interact, Concur


Enjoys reading, fishing and bike riding.

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