Customer Service Administrative Assistant

MILAN K. BRADLEY

***** ******* ******, #*, ********, CA 90260 - *****.*.*******@*****.*** -

951-***-****

OBJECTIVE

To obtain a position that will challenge me and utilize my professional

skills that I have acquired over the past years.

PROFESSIONAL SKILLS

. 5+ years of customer service experience.

. Solid customer service skills and effective interpersonal and

communication skills.

. Knowledge of and ability to use effective customer service techniques.

CUSTOMER SERVICE EXPERIENCE

Administrative Assistant/Receptionist

(September 2010 - March 2011)

Swiss Post Solutions, Los Angeles, CA

Respond to customer calls and promptly forward them to appropriate person,

provide administrative/receptionist support for various companies under the

company umbrella, assisted with maintaining office and break room supplies,

assisted office manager with the daily running of the office.

Receptionist/Hostess (December

2007 - September 2010)

Orange Hill Restaurant, Orange, CA

Greet customers, answer a high volume of calls on a five line switch board,

train all new front desk personnel, and assist marketing for banquets.

Kids Club Attendant (March 2006 -

January 2008)

24 Hour Fitness, Corona, CA

Responsible for keeping watch over children while their parents worked out

in the facility, filed children's records on a day to day basis, provided

front desk coverage for breaks and lunches.

INTERN EXPERIENCE

Intern Assistant (August 2010

- Present)

Y.E.S. Productions & Concierge Services, Hollywood, CA

Gather research/relevant materials for upcoming events, assist with

organizing events during the pre-production stage and provide onsite

assistance the day of the event.

Assistant-Intern (February

2010 - May 2010)

Brass Artist & Associates, Beverly Hills, CA

Answer a multiple line switch board and schedule appointments for the

talent agency, greet clients as well as assist then in setting up online

casing accounts, various office functions, faxing, copying and filing.

EDUCATION

Bachelors of Art Degree Communication, Communications in Entertainment

Awarded May 2010

California State University Fullerton, Fullerton, CA

SKILLS

Demonstrated proficiency in all aspects of Microsoft Word and Excel,

internet and office machines.

Participated in a national survey on sports marketing on behalf of Sports

Management Network - Bloomfield Hills, MI

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