Manager Customer Service

N I C H O L E S ANC H E Z

*** ********* ** *** ****, CA 95136 408-***-**** **************@*******.***

A C C O U N T I N G P O S I T I O N

Have 7 + years of experience in all facets of accounting, and management. Developed guidelines, goals, objectives, and procedures as

well as designed. Demonstrate record of success to increase organizational efficiency and enhance productivity in union and non union

environments. Collaborate effectively with project managers to resolve variances and identify opportunities for improvement. Strong

planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities

and meet tight deadlines without compromising quality because I am highly organized and detail oriented.

Key Skills

HR Policies & Procedure Financial Analysis Standard Cost Analysis

Budgeting & Planning Cash Flow Training & Development

A/P & A/R Management Benefits Administration Performance Management

Expense Reports Journal Entries & General Ledger Organizational Development

Full Payroll Fixed Assets Inventory

Computer Skills

Maxwell American Contractor MS Office (Word, Excel, Outlook) QuickBooks

Windows

Professional Experience

All Phase Maintenance, CA 2008 2010

Accounting Manager: Maintain general ledger, developed policies & procedures. Service, Administration and financial

management, Process all A/P, A/R, and monitor all bank accounts in Quick Books Responsible for processing payroll and prepare

quarterly payroll taxes. Help streamline account maintenance system to improve efficiency, and prepare monthly financial reports.

Assembled and process necessary information for credit lines and loan acquisitions. Process and manage all accounting functions as

well for owners multiple LLC’s.

Garden City Construction & Buccaneer Demolition San Jose, CA 2004 2007

Accounting Manager: Preparation of Monthly financials, Responsible for annual audits, Review and analyze job cost reports,

Ran H/R department, Supervised Accounts Payable, Process weekly payroll, A/R Contract Billing, Certified Payroll was all done in

Maxwell American Contractor. Met with PM's once a month to review project cost and variance reports, and Monthly General

Ledger entries. Managed required employees in the Finance and Administration Department. I was also responsible for the overall

direction, coordination, and evaluation of staff. Carried out supervisory responsibilities in accordance with the organization's policies

and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, directing work for the

Accounting Department.

Safway Scaffolding, Inc. San Jose, CA 2001 2004

Accounting/Office Manager: Provided administrative/accounting support for the San Jose branch. Performed bank

reconciliation, processed cash payments, and helped perform yearly inventory audit. Daily tasks included weekly payroll for 70

employees, certified payroll, and a monthly union report. Responsible for contract billing, change orders requests, processed

conditionals and unconditionals. Requested insurance certificates and formulated preliminary notices for all new jobs. Handled all the

Accounts Payable and Accounts Receivable. Interacted daily with Branch Manager and Sales reps. Performed data entry on a daily

basis.

Silver Creek Valley Country Club, San Jose, CA 1993 – 1999

Dining Room Supervisor: Supervised, hired and trained staff of 20. Generated and maintained employee work schedules. Set up

and maintained NCR computer system. Coordinated and supervised restaurant daily operations and banquet events. Performed

inventory control, provided customer service to club members and interacted daily with vendors. Data entry and general clerical tasks.

Education & Certifications

West Valley College, Saratoga, CA AA Degree in Progress Oak Grove High School, San Jose, CA – High School Diploma

* *N OTARY P U B L IC **

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