Customer Service Administrative Assistant

Dorothy Young

**** ******** ******, ********* ****. Dallas, Texas 75243 . 214-***-****

. Email: **********@*******.***

Objective

A highly motivated professional Executive/Administrative/Legal Assistant

seeking position allowing further career advancement with a progressive

company.

Summary of Qualifications

. More than twenty years of extensive experience and a proven professional

with superior abilities in administrative and executive support, customer

service, in-depth receptionist skills (heavy telephones, assisted

visitors).

. Software: Proficient in all Windows operating systems, Microsoft Office,

Word, PowerPoint, Excel, Outlook, Access, WordPerfect, QuickBooks Pro,

Adobe PhotoDeluxe Business Edition, Lotus, e-mail, internet research.

. Personable, reliable and energetic team player or motivated self-starting

independent with creative initiative; concerned with quality; produce

work that is orderly and attractive; ensure tasks are completed correctly

and on time; able to accept supervision, office etiquette.

. Good written and verbal presentation skills; use proper grammar and have

a good speaking voice and phone manners.

. Willing to try new things and have improved efficiency on assigned tasks.

. Excellent attendance record.

. Strong organization and analytical skills; solved problems and made

administrative/procedural decisions and judgments; legal terminology,

entrusted with confidential documents and materials.

. Ordered supplies, equipments and services; inventory control.

. Excellent coordination and planning skills; scheduled appointments and

maintained calendars.

. Transcribed correspondence (Dictaphone); remarkable word processing and

database entry skills.

. Managed archive storage tasks.

. Trained staff on software and office procedures.

. Typing 70 wpm; 10-key by touch.

Professional Experience

Legal Secretary - (6 years)

. Coordinated and performed a range of staff, as well as operational

support activities for the firm specializing in Family, Estate Planning,

Collections, Civil, Criminal and Bankruptcy Law.

. Provided administrative/secretarial support for the firm such as

answering telephones, assisting visitors, and resolved and referred a

range of administrative problems and inquiries.

. Transcribed, composed, typed, edited and distributed letters, legal

documents and inter-office memos; used mail merge for occasional mass

mailings.

. Performed accounts receivable/payable tasks, collaborated on monthly

billing with owner, double checked numbers and figures, and collected

payments.

. Created a debit and credit system identifying clients' retainer purpose

using QuickBooks; prepared and printed checks.

. Prepared pleadings, legal documents and interrogatories using ProDoc and

NetPlan software for mail and electronic filing. Working knowledge of

Lexis/Nexis, Texas Codes and TimeSlips.

. Scheduled and coordinated meetings, appointments, events and other

similar activities for firm.

. Established, maintained, and updated files, databases, and filing

systems.

. Constructed all company form documents using macros and merge, escalated

entire productivity by 90%.

. Contacted service officers to serve papers and status of service; handled

court scheduling.

. Sorted, reviewed, screened and distributed incoming and outgoing mail;

copied, faxed, postage meter, scanned.

. Supervised maintenance of office equipment; ordered office supplies.

Executive & Administrative Assistant, Secretary - (25 years)

. Provided administrative/secretarial support for two to ten people.

. Operated personal computer to type entire department documents and

correspondence.

. Devised forms or shell documents, upgraded or devised all office filing

system.

. Scheduled and confirmed appointments, scheduled inter-office staff

meetings, conference room setup; maintained executive calendar.

. Handled busy multi-line phone system, faxing, copying, scanning, data-

entry, correspondence, filing, and proofreading.

. Scheduled hotel, airline, rental car reservations for staff and executive

officers.

Banking-Administrative Assistant/Secretary (7 years)

. Provided all secretarial, receptionist and administrative support;

prepared internal bank audit and risk analysis reports for corporate

internal auditors; entrusted with confidential documents and information;

dealt with internal bank investigators.

. Reviewed mortgage loans for HMDA requirements and all area banks consumer

denial notices for regulations compliance.

. Ran amortization schedules to check real estate loan compliance and

cleared loan collateral exceptions.

. Prepared weekly, monthly, and quarterly compliance reports.

. Received loan applications for branch, discussed loan and banking

products questions, maintained loan application log, prepared loan

authorization forms for loan document generation.

. Coordinated with loan officer and customer for closing of loans upon

approval.

. Called tax appraiser for scheduled taxes on mortgages.

. Collected and prepared deposit bags for armored pickups.

. Assisted customers to open and enter safe deposit boxes; notified

customers regarding overdrafts in accounts.

. Maintained microfiche in ACH at the Federal Reserve Bank. (temporary

position)

Purchasing/Meetings Planning Assistant - (2 years)

. In charge of receiving requisitions for purchases and reinforced purchase

guidelines to company personnel.

. Contacted and met with caterers and other vendors to discuss company

needs.

. Transmitted purchase orders to local, foreign and international vendors

by way of purchase order forms, telex and facsimile.

Self-employment, Contractor (11 years)

. As an independent contractor, provided word processing and data entry

services for four law firms (trained position replacement); created

brochures, flyers, business cards, and other documents for individuals

and small businesses; designed company logos using Adobe PhotoDeluxe Pro.

. As an independent consultant, I consistently won high sales at weekly

unit sales meetings, which resulted in small to large prizes and

occasions to brain-storm with a National Sales Director and Mary Kay Ash;

recruited and trained other independent consultants; attended local,

regional and national sales training and recruiting events; conducted

skin care and beauty classes for product sales.

. As an interior designer, provided individual and business clients with

superior customer service and design expertise covering any and all

aspects of the project including, but not limited to removal and

installation of flooring (tile and wood), wallpapering, window treatments

(blinds, curtains, valances); furniture design and production (chairs,

cabinets, bookshelves); interior painting, floral arrangements and

accessories.

. As a caterer and event planner, planned, decorated event locations for

weddings, showers, luncheons and dinners; prepared all menu items for

events ranging from 2 to 500 people; hired additional service staff as

needed.

. Performed all functions for a small business, account

payables/receivables, invoices, contracts, maintained files, inventory

and records of sales.

. Generated repeat business through professional customer service, highest

quality work and follow-up.

Work History

Self-employed, Contractor - March 1999 - December 2010

Law Offices of Michael H. Wald, Legal Secretary/Administrative Assistant -

June 1994 - March 1999

FirstWord Temporary Agency - January 1992 - June 1994

. Temporary Secretarial support for various industries on several long-

term assignments (Industries: Dallas World Trade Center Catering,

Trinity Universal Insurance, Mary Kay Cosmetics Corp., Overhead Door,

CLR Tax); worked enough hours to earn vacation time. Received offers

of full-time employment several times for a job well done.

First City, Texas Bank - September 1985 - January 1992

. First City Bancorporation Internal Audit Department (September 1985 -

September 1989); Compliance Department (September 1989 - March 1991);

Valley View Branch Loan Department (March 1991 - January 1992)

Honors

. FirstWord Temporary Agency-Dallas Branch Employee of the Month-May 1993

and Employee of the Year-1993

Education

Northwestern State University of LA, Natchitoches, LA, BA-May 1981;

Activities: Alpha Kappa Alpha Sorority, Inc.-past President, Intramural

Competitive Team Sports-volleyball, basketball, flag football, softball.

Dorothy Young

9455 Skillman Street, Apartment 1001. Dallas, Texas 75243 . 214-***-****

. Email: **********@*******.***

Temporary Agency and Contract Work History

Temporary Agency (Full-time)

Choice Staffing Services (February 2011 - 3 days)

Super Bowl NFL Experience (assisted attendees in completing games legal

waivers; volunteers sign-in)

FirstWord Temporary Agency (January 1992 - June 1994)

Law Offices of Michael H. Wald (legal administrative/secretarial and

receptionist support)

Trinity Universal Insurance, Human Resources Department (secretarial and

receptionist support)

CLR Tax Services, Marketing Department secretarial support)

Mary Kay Cosmetics Corporation, Marketing & Product Development Department

(secretarial support, handled consultant's product inquiries and concerns)

CLR Tax Services, LAN Mapping Department (secretarial support and data

entry)

Overhead Door (secretarial/administrative and receptionist support)

Dallas World Trade Center Catering Company (administrative/secretarial

support)

Norrell and Adia Temporary Agencies (June 1994 - September 1985)

Mobil Oil, Research and Development Department (secretarial support)

Federal Reserve Bank of Dallas, ACH Department (maintained microfiche in

checks clearing house)

First American Real Estate Services, Human Resources Department

(secretarial support)

First American Real Estate Services, Search Department (data entry support)

Republic Bank, Properties Move Coordination Department (secretarial and

receptionist support)

Kelly Services and Snelling (September 1982 - March 1983)

Joske's, Credit Department (in charge of running credit reports, handled

credit status calls)

Bahamas Tours (office secretarial and receptionist support)

1099 Contract, Full-Time

Law Office of John Weddle (legal secretary and receptionist support -

January 2005, 1 week

Blankenship Roofing Contractors (light bookkeeping, filing, data entry

project) - January 2003, 1 month

Wilson, Elser, Moskowitz, Eldelman & Dicker, LLP (legal secretary vacation

support and data entry project) - April 2000 - September 2000

Law Offices of Michael H. Wald (office administration, training secretary

replacement, special projects) - March 1999 - February 2000

Culinaire International Catering Company, formerly Dallas World Trade

Center Catering Department, (administrative/secretarial support) - July

1993 - September 1993

Curtis Mathes Corporation, Purchasing & Meetings Planning Department

(purchasing assistant, vendor contact, catering companies contact for

meetings, administrative/secretarial support) - December 1982 - May 1984

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