Software Technical Support
Resume:
[pic]
Avneet Pandher
559-***-**** (M)
E mail- *************@*****.***
Objective: Quality-focused IT professional with 2 and half years of
experience as a system technician and software/hardware support specialist.
Proven ability to create and deliver solutions that meet corporate
objectives tied to business and technology performance. Comfortable
operating in a wide range of platforms and environments.
SUMMARY
. Proficient knowledge of Microsoft Server 2003, Active Directory, VM
Ware, Microsoft Exchange 2003/Outlook, SQL, MS Word 2003/2007, Excel,
Access, Power Point, MS Word 2003,2007, Software installation,
troubleshooting.
. Configure workstations for TCP/IP communications and connect to
Ethernet router interfaces.
. Monitor/troubleshoot network traffic using ping, Telnet, trace route.
. Hardware installations; Network systems in LAN/WANs, wireless routers.
. Computer support specialist, disassemble/assemble, troubleshoot PCs
down to component level.
. Design & implementation of the network (LAN and WAN).
. Skills to Handle TCP/IP, DNS, Active Directory, DHCP, Group Policies.
. Working knowledge on Oracle8, 9i.
. Knowledge in Database Design and Recovery.
. Efficient to repair, install, upgrade, and maintain desktop and
notebook computers as well as printers and scanners.
. Extensive knowledge of industry hardware to meet client requirements
and ability to work.
. A self-starter with the ability to work independently, as well as in a
team.
TECHNICAL SKILLS
Protocols : TCP/IP, DNS, DHCP,
FTP, SMTP.
Platforms/O S : Windows 2K/XP/, NT,
Vista, DOS, Windows Server 2003, 2008
UNIX, LINUX
Desktop Application Software : MS Excel 2003, MS word and MS
PowerPoint 2003, Ghost
MS Exchange.
Networking : IP addressing,
Switching, Routing.
Databases : Oracle 8/9i & MS Access.
Programming Languages : C, C++, and SQL.
EDUCATION & CERTIFICATIONS
Bachelor of Technology in Computer Science and Engineering: Punjab
Technical
University, Jalandhar, India
CERTIFICATIONS:
Cisco Certified Network Associate (CCNA)
PROFESSIONAL EXPERIENCE
Unwired Broadband
[Jul 10 - Nov10]
Help Desk Technician
Responsible for providing effective technical support.
Operate as service point-of-contact for help-desk, helping to
diagnose, troubleshoot, and resolve approximately 25 tickets
per day.
Provide daily technical support for e-mails, network, internet
connectivity, telecommunications, peripheral equipment, and
system maintenance.
Solved network connectivity,MS office and remote access
problems.
Hardware installations :Network systems in LAN/WAN. Wireless
routers.
Checked Signal Strength/noise for wireless network as per
customers complaints with specific software tools.
Provide technical support for windows mail, MS outlook,
Thunderbird, Outlook express.
Responsible for configuring Linksys, Netgear, D-link,
Trendnet, Belkin wireless routers.
Bebo Technologies, Chandigarh, India
[Jun 07 - Jul 09]
Network Associate
Job Responsibilities:
. Installed, Supported and maintained new hardware and software
infrastructure.
. Support more than 200 end-users with computer, network systems and
peripheral devices
. Support of up to 30+ applications running on Desktop and Laptops on
Windows XP platform.
. Troubleshooting Active Directory replication problems.
. Implementation and administration of DNS, DHCP and WINS.
. Managed email, anti spam and virus protection.
. Hardware installations; network systems in LAN/WANs, wireless routers.
. Re-imaging hard drives using Norton Ghost
. Set up user accounts, permissions and passwords.
. Managed emails through Microsoft exchange server.
. Provided support to LAN printers.
. Helped clients in installation and Repair of any software or OS.
. Analyzed and resolved faults, ranging from a major system crash to a
forgotten password.
. Recovered the database in the event of a hardware or software failure.
. Analyzed system performance and resolving problems or makes
appropriate recommendations.
. Consulted with users, diagnosing and resolving problems on multiple
software or hardware programs.
Contact this candidate