Customer Service/sales/Retail Store Manager
Resume:
Catherine D Montufar
Pylesville MD 21132
abhpg9@r.postjobfree.com
JOB OBJECTIVE
Desired position in General Management. Seeking full time hours.
SALARY REQUIREMENTS
Competitive salary with incentives bonus, 401K savings plan, medical benefits, life insurance and paid
vacation and sick time.
EDUCATION/SKILLS
Graduated from Parkville High School – 1991.
Study the computer processing field: learned Word Processing, Data Base, Window, Word Perfect, Cobol.
One year of Latin.
Graduated from Roberts Beauty School – 1994.
Learn the art of cosmetology which consists of: Hair styling, Cutting, color, perm, Make-up, Manicure,
Pedicure, Facial-Skin care and body massage.
Completed my 1500 hours as require by the state regulations, licenses # 107956.
Strong Customer Service - Sales
Managing - Purchasing
Administrative - Inventory
Human Resources - Trade shows Presentation
Clerical - Cash Office (Main Safe)
PROFFESIONAL EXPERIENCE
Sally Beauty Supply. Bel Air, Maryland
Store Manager/Star Training Manager
May 1994 to current
Responsible to ensure that my store maintains the standards for visual presentation, customer service,
meet or exceed sales quota goals and incentive sales programs, maintain merchandise and store supplies
inventory, expense manage, maintain store documentation ready for audit, arrange product display
according to company guide lines (plan-o-guides) and scheduling.
Interviewing, hiring, corrective action and terminate of all store personnel.
My store is one of the top five in the district and one of the top ten of the territory for top sale to quota,
average dollars sale increase over last year’s sales, audit scores, inventory shrinkage and beating company
goals on all sales programs. I have won every sales contest for the last 8 years. I am also a Trainee
Manager, I train all new and upcoming managers in the district, help and support them once them acquire
their new store as long is need it. Also manage 4 other stores throughout Baltimore metro area.
Lutherville, Catonsville, Reisterstown and Edgewood Maryland.
Target Greatland Co. White Marsh, Maryland
Front End Cashier Team Leader
August 1997 - December 1998
Manage store front end, which consist of, 22 register lanes, guest service desk, food service (snack bar)
and two cart wells with approximately 30 team members.
Responsible for ensuring that the front end maintains the high standards for visual presentation, guest
service, speedy check out and maintain cart wells fully stocked.
Manage the red card program (Target’s Credit Card) to promote the card and its programs to help gain
sales. I also worked the cash office using the ten key systems.
PDP Leasing Co. Hunt Valley, Maryland
Office Clerk/Data Entry/Customer Service
August 1991 – July 1993
Responsible for approving all leasing contract for all car makes and entering insurance declarations
information and certificates. Customer service, solve problems and provided updates from clients and
insurance agents were needed.
Clerical work consisted in coping, faxing, filling, sorting mail and other office needs.
References
Sharon Donahoo – 410-***-**** Business reference
Melinda Velez – 443-***-**** Business reference
Kim Lipscomb – 410-***-**** Business Owner
Claire Santiago – 410-***-**** Business Owner
I am a hardworking, self-motivated, creative minded, organized, dependable with strong leadership and
communication skills. Always willing to learn and go that extra mile.
Catherine Diane Montufar
Contact this candidate