Customer Service Data Entry

Robin Nwaiwu

*** ****** ******

DALLAS, TX *****

214-***-**** HOME

214-***-**** CELL

Career Objectives

Seeking careers in word and data processing and office automation field that will continue

to offer challenges, and provide a strong foundation for professional growth and

development.

Essential Functions

Administrative Personnel:

1. Attends work on a regular and predictable schedule in accordance with agency leave policy

and performs other duties as assigned.

2. Prepares and proofreads correspondence, forms or other documents (for example: letters,

memos, travel or purchase vouchers, job announcements) using a personal Communicates

on a basic and professional level with others (internally or externally) to computer or

typewriter.

3. Provide, exchange or verify information, answer inquires, address issues, or resolve/report

problems or complaints.

4. Opens, dates, sorts or distributes mail (for example: contact, correspondence, forms

documents, purchasing, case files, tracking logs, files/document on diskette) including

filing, retrieving or purging.

5. Batches forms prior to data entry. Assembles materials into packets. Screens, codes, and

corrects and data enters documents.

Summary of Qualifications

1. 10+ YEARS EXP OFFICE AUTOMATION

2. 10+ YEARS EXP OFFICE ADMINISTRATION/MANAGEMENT:

3. Thirty (30) hours credit from an accredited college at El Centro, in Dallas, TX.

4. Ability to work in a professional customer service environment required.

5. Experience to indicate a general understanding of the knowledge, skills and abilities

needed to perform duties.

6. Experience using a personal computer for inquiry and data entry required.

7. Experience searching records to identify and retrieve information.

8. Experience establishing, maintaining and/or verifying indexes, files, logs and/or cross

reference systems.

9. Experience handling and transporting mail and other documents.

10. Experience using fax machines, printers, multi line telephone systems and other office

equipment.

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Robin Nwaiwu

Work Experience

(Titles Held):

• Customer Service Agents

• Technical Support Agents

• Sales/Retention Agents

• Customer Services Supervisors

• Office, General Assistant; Payroll Clerk

Provides clerical support to Department Supervisor, and unit staff.

1.

Processes mail, opens and date stamps incoming data and supporting documents.

2.

Reviews data to be enter for required signature and date.

3.

Logs data and assigns complete data for processing.

4.

Returns incomplete data for assists with completion when necessary/requested. Copies

5.

and returns original documents upon request.

Responds to inquires and requests for assistance.

6.

Maintains confidential files and tracks assignments including report, inquiries, etc.

7.

Other duties may include: Office reception, pulling and filing case folders, purging

8.

case folders and other assigned duties as directed by the supervisor.

Extensive use of automation.

9.

Skills

• Microsoft

• Excel

• Word

• Outlook and Internet:

1. Knowledge of automated equipment.

2. Knowledge of computers and programs software/hardware.

3. Ability to listen to clients, elicit, relate and evaluate information and interpret terms as

needed.

4. Ability to compute required work within specified deadlines.

5. Ability to read, understand and apply a variety of interrelated instructions, such as

those found in guidelines, regulations, and policies.

6. Ability to communicate verbally and in writing.

7. Ability to establish rapport and relate to clients. Ability to maintain effective working

relationships with others.

8. Experience monitoring multiple assignments.

Contact this candidate