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Customer Service Manager

2920, United States
March 24, 2011

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****** *****

** ***** ******

Cranston, RI *****




. Energetic, hardworking individual who is willing to learn and accept

constructive criticism

. Responsible and productive; willing to handle any task needed

. Effective team member who is comfortable with leading or collaborating

WORK HISTORY__________________________________________________________

1995 - Current Sundance Rehabilitation Corporation

Staff COTA

. Certified Staff Occupational Therapy Assistant in a

skilled nursing facility

. PPS trained

. Treatment emphasis on ADL re-training and

staff/caregiver education

. Onsite supervisory/instructional experience for students

2002 - 2008 Sundance Rehabilitation Corporation

Rehabilitation Services Manager

. Responsible for employee staffing, family meetings,

customer service, billing and rug levels

. Implementation of Group protocols

2006 - Current Endura Care

COTA, per Diem

2006 - Current TRM, Therapy Resource Management

COTA, per Diem

1998 - 1998 Community College of Rhode Island


Kinesiology Lab Instructor for COTA Program

September 1998 - December 1998

1996 - 1997 Visiting Nurse Services Narragansett,



. Provided home health services

1993 - 1995 Saint Joseph's Hospital Providence,


Staff COTA


1991 - 1993 Becker College Worcester, MA

Associate of Science in Occupational Therapy

CLINICAL EXPERIENCE______________________________________________________

Rhode Island Hospital

593 Eddy Street

Providence, RI 02903

8 day Clinical Experience

Veterans Community Care Center

830 Chalkstone Avenue

Providence, RI 02908

8 week Mental Health Setting

Saint Joseph's Hospital

20 Peace Street

Providence, RI 02907

16 week Physical Dysfunction Setting


2002 Rehabilitation Excellence Award

1999 COTA of the Year, Sundance Rehabilitation Corporation

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