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Manager Engineer

Salt Lake City, Utah, 84108, United States
March 25, 2011

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. Overall * + experiences in the area of Citrix Services, System

Management, Virtualization, Active Directory, that include

configuration, implementation, administration and troubleshooting of

the complex Enterprise and Mid-Size Network

. Certified in Cisco Certified Network Associates (CCNA), Cisco Certified

Network Professional (CCNP) and Microsoft Certified Professional for

window 2000 (MCP), Citrix Certified Administration for Citrix

Presentation Server 4.0 (CCA)

. Extensively worked in Citrix Presentation Server 4.0/ 4.5, Xenapp 5.0,

Xenapp6.0, Xendesktop 4.0, Xencenter, Citrix Edgesight, Provision

server and Citrix Licensing on both physical and virtual machines

. Expertise in design and Implementation of Citrix XP/4.0/4.5 and Xenapp

5.0 farms and management of Resource Manager, Print Server, License

Manager, Installation Manager and Data Store.

. Successfully migrated the 32-bit application in window 2003 64-bit


. Successfully packaged application in ADF, MSI, MST and deployed both in

virtual and Physical machines

. Familiarized with automation of tasks using html scripting for account

creation, drive mapping.

. 3+ years of experiences in design and implementation of ESX- 3.x and

vSphere 4.0 environment and managed VMware Virtual Machine hosted on

them by VC 2.0/2.5, p2v, VI3, vmotion, VMware Converter, Consolidated


. Experiences in Window 2000/2003/2008, AD, DNS, GPO, DHCP, Terminal

Server and Exchange server

. Worked in Cisco Switches and Routers configuration and customization

with VLAN and Inter-VLAN

. Experience in EMC clarion, LUN creation, Zoning, VERITAS netbackup

. Implementation and deployment of various routed and routing protocols (

OSPF, RIP) in Cisco Routers

. Extremely familiar on the areas of Health care, financial services and

Pharmaceutical Sectors.

. Managed multiple Project tasks which include planning, develop and

implement policies and procedure for Project, monitored Project

progress and performance and lead the project

. Ability to manage multiple tasks worked in team and independently and

quickly adapt to newer technologies.


. Citrix Certified Administrator (CCA)

. Microsoft Certified Professional in Window 2000 (MCP)

. Cisco Certified Network Associate (CCNA)

. Cisco Certified Network Professional (CCNP)

. ITIL V2 Certified

. Certified Epic Client Systems Manager(ECSM)

. Accomplished training in Crystal Designer

. Certified Electrical/ Electronics Engineer in Nepal


Citrix Xenapp 5.0,Xenapp6.0, Xencenter 5.5, XenServer, XenDesktop 4.0,

Provisioning server 4.5, Citrix Presentation Server 4.0/4.5,

Client version 11.0,10.1, 9.5, ADF, XML services, Print Manager

services, Web Client, Program neighborhood Agent, Application

Publishing and Packaging, Citrix Licensing, Load Balancer,

Resource Manager, Installation Manager, Citrix EdgeSight,

Citrix Streaming Profiler 1.1, web interface 5.0/5.1(WI),

Password Manager 4.6

VMware vSphere 4.0, ESX Server 3.0 and 3.5, Virtual center

2.0,Vmotion, VM template, Consolidated Backup, VMware

Converter, HA, DRS, Cluster, Resource Pool

Hardware HP proliant, Blade technology, Dell 3600, 4400, 2950, HP DL

585, 385, DL 460 C, HP insight Manager

Storage iSCSI SAN, Fiber Channel SAN, HBA, EVA, EMC Clarion( cx300 and


Microsoft Window 2000/2003/2008, Window NT, Active Directory(AD), Group

Policy(GPO), IIS Server 5.0/6.0, Terminal Server, Domain

Controller, Patch Management, DHCP, DNS, Share point, SQL

Server 2005, Exchange Server, DFS

Routing RIP, RIPv2, IGRP, EIGRP, OSPF, HSRP and BGP,subnetting, DMZ,

Protocol ISDN,ATM

Cisco Cisco Routers ( 3600, 2600, 2503, 1700 series), and Cisco

catalyst switches (4000, 3550, 2900, 2800, 1900 series); Pix

firewall 506/515/525/535,VOIP, LAN, WAN

Network System Management, Sysinternals Tools, Problem Management,

Management Change Management, OPNET Modeler, Security Device Manager

tools (SDM), Server Health Monitor, Peregrine Service Center Client

V6.0, UPH Cleanup

Programming C, C#, Linux 4.0, HTML and VB Scripting

Documentation MS Visio, MS Office 2007, IEEE Format

Work Experiences:

University of Utah Hospital and Clinics, SLC, UT

Position: Citrix System Administrator

June 2010 - Present

. Worked and Managed two Citrix farm in xenapp 5.0 with 200+ servers

located into two different datacenter physical and visualized with


. Managed and Published 100+ applications which include both clinical

and basic app for more than 5000 concurrent users.

. Maintain Provisioned server into different datacenter, provisioned

the standard vDisk

. Built Vdisk for different health application and provisioned it

with provision server.

. Managed tier one clinical application Epic in both virtual and

physical serve by creating image in Vdisk

. Worked in App-v sequencing for the basic office 2007 application as

well as other IE application to facilitate the automation.

. Researched and Designed in lab for migrating application from

different farm Xenapp 6.0 and xenapp 5.0.

. Worked on Xenserver capacity planning by running load test with

Egdesight for load test

. Worked and designed Avaya dialer integration with the business

orientation application Epic

. Designed and Architect the Citrix Streaming for the enterprise

solution and review server resources utilization by running Citrix

Edgesight Load test.

. Worked on Edgesight for application monitoring, health check and

end client issues in Thin client

. Streamed office application and IE Health application.

. Worked as the 2nd level helpdesk to resolve the Citrix related

critical issues and on-call rotation

. Followed ITIL best practice to made changes in production, training

and dev environment.

. Researched and Worked on XenDesktop dev environment

Day Kimball Hospital, Putnam, CT

Position: Network System Engineer April 2009

- May 2010

. Designed, Installed and evaluate the project for healthcare

application (Empower, Windowpath, Healthy Wyse(Sybase), and EEG

Biologic) in the Presentation servers farm for the ED, Lab and

Home Care

. Lead the project for application upgrade for AS400, I-Series,

Empower in citrix server and published it successfully

. Installed and configured the Resource Summary database to determine

the citrix load and run report regarding citrix licenses uses for

the long term strategy and load capacity planning.

. Researched and Documented System design plan for the upgrading the

citrix server in latest version Xenapp 5.0

. Installed and configured XenApp, XeDesktop, DDC and XenServer in

test environment

. Created Group policy for the citrix servers OU(organizational unit)

and user group OU Created Group policy for the citrix servers

OU(organizational unit) and user group OU

. Created users account and assigned RSA token to them for the end

user and worked in their connectivity issues

. Designed, upgrade and maintained the Help Desk system in HelpSTAR

2009. Designed and implement change management process, project

management and run report about helpdesk system in crystal designer

. Trained Helpdesk support rep and helped them in critical tickets.

. Installed, upgraded and maintained Hospital F-secure Antivirus

system and patches.

. Clustered the print server and successfully migrated the print spools

in cluster print servers using HTML script and maintained the Citrix

session print.

. Administered and implemented VMware ESX server 3.5 hosting VM in

window 2003, 2008 and Linux server and actively involved in vSphere

4.0 Upgrade Plan.

. Designed HA, DRS rules for the different server requirement and

assigned resource cluster.

. Proposes a project plan to virtualize the servers in datacenter to

consolidate the hardware and reduce the hardware and total cost of


. Created LUN,and Zoning in SAN (EMC Clarion) and involved in the

disaster recovery plan

. Configured, and maintained the VERITAS Netbackup, create backup

policy for the workstation and configured and worked in HP

autoloader backup for the hospital

. Successfully upgrade Lab system, which include building new

servers, migration and backup for the Lab Sunquest application

. Worked with vendor to get quote for the servers, application and

upgrading and managing the maintenance contract

. Worked with the team member as the L2 Help desk Support engineer

and on-call to handle the end users issues: printer, application,

citrix Wyse terminal, backup, servers and network.

. Worked in DSL, Routers to solve the connectivity issues of the

doctor's sites.

Project: GE Healthcare, Burlington, VT May

2008 - Feb 2009

An electronic medical record (EMR) is a medical record in digital

format. Which takes the place of conventional paper records to increase

the efficiency in your healthcare facility?,

Position: System Engineer

. Built and maintained the network and system infrastructure to host the

EMR, Titan, and Docutrak application in Citrix farm both in physical

and virtual servers.

. Extensively Worked in 2 datacenter to build the 20 HP blade servers

through Altiris, HP-ILO for hosting the application, maintain those

servers by regularly patching.

. Published application in Citrix Presentation 4.5 farm through web

client, worked in citrix policies, citrix access gateway and web


. Setup the test environment in XenApp and XenServer and Xendesktop

. Extensively used Password Manager for self- account management.

. Installed and configured Edgesight to monitor system capacity and

performance monitor

. Worked with team member and end users to support and handle the

request for the RSA token, User Creation in Active Directory, Server

issues, ICA Client.

. Created Change Control Management for the major changes in Staging and

Production Environment

. Documentation of the server built process, RSA token support, Citrix

Policies, prepared business case documentation about the Citrix farm

and VMware for cost cutting

. Researched with other team members in new products and technologies

for optimal utilization of the Blade Servers, cost cutting and site-to-

site redundancy.

. Administered and implemented VMware ESX server 3.5 hosting VM in

window 2003 standard

. Successfully migrated physical server and VM in ESX server using

VMware Converter

. Designed and installed the VMware Consolidated Backup to ease the

backup of the VM an integrated with VERITAS Netbackup.

. Used Vmotion for the HA and DRS environment, create policy cluster and

policy for HA and DRS to ensure the zero downtime of the service level


. Installed and Configured Window 2003, Terminal Server, Terminal

Licenses and performed system and application updates

. Scripted to automate the server built process, user creation in AD and

Client driver mapping.

Project: JP Morgan Chase, Columbus, Ohio Jan 2008 -

May 2008

Position: Citrix Engineer

. Installed and configured 50 Citrix Presentation Server 4.5 and play a

key role for testing and implementation of application for the

offshore users in VMware ESX virtual system.

. Maintained 3 Citrix Presentation Server Farms - Proof of Concept

(Dev), Stage (QA) and Production and troubleshooted both pre-

production and production issues

. Analyzed and deployed the required Citrix policies in order to enforce

desired configuration

. Created Policies for Printer auto-creation and Client drive mapping

. Published and maintained over 150 applications for three different

Lines of Business on the Citrix Presentation Server 4.5.

. Successfully migrated the 32-bit application into 64-bit server and

worked with the application development team for implementation and

testing of the application.

. Extensively worked in more than 50 financial application packages in

MSI, MST and NAI for the easy deployment in the server.

. Configured and installed the web client and program neighborhood agent


. Executed Server builds for Windows 2003 Servers and successfully

troubleshooted OS and hardware related issues and Updated the server

with the latest patches

. Extensively used Virtual Center 1.0/2.0 for VM creation, cloning,

Resource pool creation and VM configuration changes

. Documentation of application packaging, Citrix farm policies, etc on

the SharePoint

. Learning many custom and enterprise industry software packages for

proper functionality in Citrix such as Appsense and UPH Cleanup

Pacific West Corporation, Irving, TX Oct

2007- April 2009

Position: Network & Computer System Administrator

. Administrated and Implemented Citrix Presentation Server 4.0/ 4.5,

built and maintained Farms, Member Server, Citrix License Server,

Data Collector, Data Store

. Setup, Configured and Published application in Citrix Fat and Thin

Client via Citrix Presentation Server

. Configured and Troubleshooted ICA client via a web portal which

include Printer issues to Farm errors

. Configured and maintained the Web Client, Program Neighborhood


. Worked in Change management and Problem management to implement

changes in the network and solved the problem successfully.

. Successfully migrated citrix presentation server into 4.5.

. Installed and Configured Window 2003, Exchange Server, Terminal

Server, Terminal Licenses and IIS 5.0/6.0 Servers

. Extensively worked in Active directory, group Policies, and DHCP

for optimal performance

. Built Dell Power Edge Servers.

. Familiarized with SQL server 2005 implementation

. Worked in window exchange server.

. Configured OSPF for different areas including backbone area.

. Configured and deployed site-to-site VPN using PIX Firewall, IPSEC.

Company: California state university, Long Beach, CA

April 2005- 2007

Position: Teaching Associate

. Conducted Electrical & Electronics Circuit Laboratory, hardware &


. Designed course work, simplified concepts and evaluated schemes &


. Involved in Patch Management and hot fixes for fixing problems,

bugs and tested the impact of these Patches before deploying in

these server and Rollout

. Managed Roaming Profile and local profile for all users

. Worked in Improvement of TCP Performance, during Handoff in Mobile

IP in WAN Network using OPNET Modular

. Modeling of Ad-Hoc Network Security, and Detection of Malicious or

Misbehaving Nodes to avoid the Denial of Service (DoS) in MAC OSI-


. Documented the project report in IEEE format.

. Citrix administration and implementation which include installation

of the Citrix Presentation Server, License management, Client

configuration, Farms Maintenance, Pushing and Packaging application

Company: Royal Nepal Airlines, Katmandu, Nepal

Dec 1999-2004

Position: System Engineer

. Designed, Installed, configured, maintained Window 2000

Server/Professional and updated critical patches

. Applied different group policy to setup permission and policy for the

different users.

. Provided complete anti-viruses, spyware and malware solutions

. Worked in the upgrade/consolidation of servers/network for a more

centralized, effective environment

. Installed, configured, and administered of Cisco routers 2600, 2503,

1700 series and Cisco switches 2900, 2800, 1900 series

. Customized Switches with VLANs and configured VTP, STP and Trunking

Protocol like 802.1Q and ISL

. Implemented various Routing Protocol Static, RIP and OSPF


California State University, Long Beach, USA

Master of Science in Electrical Engineering, GPA: 3.35

School of Engineering, Kathmandu University, Dhulikhel, Nepal

Bachelor in Electrical and Electronics Engineering, GPA: 3.50

Major Course Work

. Computer and Data Network System

. Wireless Security

. Mobile Communication

. Computer Architecture

. Network Communication

References are available on request

Contact this candidate