Customer Service Manager

Heather Lynn Rosens

***** * **** ** *** ***, Phoenix, AZ 85032( *********@***.*** ( H:

602-***-**** C: 602-***-****

Administrative / Clerical / Data Entry Position

Experience

Office Assistant, Aqua Sentry Pools, Scottsdale, AZ, 01/2010 to 12/2010

Assisted in creating inventory and customer database; maintained database

Scheduled technical services

Reconciled accounts payables and oversaw collection of accounts receivables

Answered incoming calls, assisted at cash register and with customer service

Accounts Receivable Clerk, Pool Water Products, Phoenix, AZ, 07/2007 to

01/2010

Oversaw billing and collections

Created and updated customer files

Ran cash register and answered incoming calls

Assisted with customer phone sales, and made calls to solicit new business

Office Manager, National Telexchange Associates, LLC, Scottsdale, AZ,

11/2003 to 07/2007

Did bookkeeping

Entered data into Lotus Works

Answered incoming calls

Assisted in repair process when needed

Retail supervisor, Borders Books, Phoenix, AZ, 06/1999 to 10/2003

Supervised small groups of employees

Oversaw merchandising of store each month

Oversaw inventory department - receiving, outgoing and incoming shipments,

invoice reconciliation, stocking the floor

Did cash reconciliation, deposits, scheduling, and payroll

Assisted at cash register and with customer service

Education

Horizon High School, Scottsdale, AZ, 1992 to 1997, graduated with high

school diploma

Paradise Valley Community College, Phoenix, AZ, 2007 to present, working

towards transfer associate's degree in accounting

Skills

Typing: 56wpm; 10-key: alphanumeric 8172 kph; numeric 8544 kph;

Software: MS Office; MS Outlook; Quickbooks; Lotus Notes; ManageMore

Business; Internet Explorer; MS Windows XP; MS Windows 7

Equipment: Multi-line telephone; fax machine; copier; scanner

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