Customer Service Project Manager

Vanessa Parsi

**** *. ********

Norridge, IL ****6

Phone: 708-***-****

Email: **********@***.***

PROFESSIONAL SUMMARY

Self-motivated, reliable individual with strong communication and organizational skills, as well as solid

experience in customer service and administrative support. Skills include:

• Developing solid customer relationships

• Team building with staff at all levels

• Key resource for problem solving

• Organizing and prioritizing workload

• Accurate reporting and invoicing

• Consistently achieve goals and deadlines

Dreams Inc, Customer Service Representative, Northbrook, Illinois 11/06/10-1/19/11 (Seasonal)

• Resolved customer issues through e-mail

• Set up return/exchanges, cancellations, and re-ship/mis-ships.

• Make outbound phone calls to UPS if needed to seek status on customers order

Heavenly Bodies, Cocktail Server, Elk Grove Village, Illinois 1/12/10-6/23/10

• Serving drinks to patrons

• Cash Handling

• Provided general customer service

Northwest Insurance Network, Data Processor, Chicago, Illinois 01/2/08-08/08

• Proof-read insured’s applications to verify the agents had all customers information correct

• Verified customer had correct premium and coverage

• Answered phones and verified customers insurance when loss payee would call

• If requested by lean holder, would print up the declaration page and fax it over.

Ultimate Exposure, Sales Associate, Chicago, Illinois 2/13/07-9/07/07

• Provided general customer service

• Informed customers on products and met sales goals.

• Balanced drawer at both the start and end of my shift.

Victoria’s Secret, Sales Associate, Schaumburg, Illinois, 09/08/06/-03/05/07

• Helped build sales and achieved group sale goals.

• Helped with overnights once a month, this involved redesigning the store with new merchandise, and

products

The Strategic Coach, Workshop Resource Team, Rosemont, Illinois 03/15/05-09/05/06

• Helped set up for company workshops

• Organized the company’s materials, and did some light filing.

Education

• Resurrection High School, Chicago, Illinois, Graduated May of 2006

• Triton College, River Grove, Illinois, General Studies

Skills

• 70 wpm, Windows XP, Microsoft Word, Microsoft Excel, PowerPoint

References

Paige Carey, Project Manager for The LaSalle Network, Tel: 847-***-****

Michelle D, former co-worker, The Strategic Coach, Tel: 847-***-****

Karen, former boss, The Strategic Coach. Tel: 847-***-****

Contact this candidate