Customer Service Assistant

Denise Gioscia

Cell: 408-***-****

**********@*****.***

NEC Corporation of America, Santa Clara, CA

**** - ***** ****

Office Assistant/Receptionist

Office Assistant:

. Managed SVP's calendar and scheduled appointments

. Coordinated travel arrangements, compiled expenses reports, processed

invoices

. Organized meetings preparing and distributing agendas and other

meeting materials

. Assisted with general clerical/administrative duties as needed

including answering phones, filing, faxing, copying and scanning.

. Insured that office machines used by executive team were operational

. Responsible for stocked office supplies

. Managed catering for meetings

. Maintained conference room reservations

Receptionist:

. Answered, screened and directed calls in a courteous and professional

manner. Took messages and/or forward telephone calls to the

appropriate employee.

. Meets and greets all visitors in a courteous manner

. Prepares and forwarded outgoing mail and packages

. Demonstrated a high level of professionalism with confidential and

sensitive issues

LifeScan, Milpitas, CA

2006 -2007

Administrative Assistant

. Supported the CIO of Information Systems Group. Calendar and meeting

management involving frequent changes.

. Tracked and set up weekly staff meetings, ordered lunches and managed

multiple conferences involving internal and external executives.

. Maintained confidentiality and discretion to a variety of highly

sensitive information.

Chelsio Communications, Sunnyvale, CA

2004 - 2006

Customer Service Representative/Back-up Receptionist for Executive

Assistant

. Processed all sales orders, invoicing, packaging product ship product

domestic and international, evaluation orders, RMA's, user set-up ID,

assisted Marketing Manger with trade show arrangements, and other

special projects.

. Back-up Executive Assistant to the Founder and covered Reception area

as needed. Greeted visitors, ordered office supplies, ordered meals

for engineers and meetings.

Skills: Proficient Microsoft Office: Word, Excel, Powerpoint, Concur

Expense Reporting

Excellent references will be provided once a mutual interest has been

established.

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