Customer Service Administrative Assistant
Resume:
B R IANNA L ORRAI NE M ORN I NGRED
***** ** **** ****., ***. B, Beaverton, OR 97007
***********@*****.***
Customer Service Representative 2
J ob I nformation
I am seeking a position that allows me to
Objective
f ully utilize all of the skills I offer including
leadership, company expertise, and passion
for connecting and helping all those I
encounter
Education P acific University, Forest Grove, Oregon,
B.S. in Environmental Sciences cum laude 2009,
GPA 3.33, Beta Beta Beta Honor Society,
Scholarship Recipient (multiple)
C ur rent Work Experience N etflix Customer Service J une 2009 - present
R epresentative
Receive incoming customer calls averaging 100-200 per day. Dedicated to the Netflix mission
s tatement of exemplary customer service in billing, payment, t roubleshooting, resolving customer
complaints, demonstrating f lexibility, and working efficiently and cooperatively within a team
partnership environment. Perform accurate word processing for data entry and online research
w hile speaking to customers. Constantly utilize automated systems such as M icrosoft Outlook and
Netflix c3po customer information program to fulfill job responsibilities
Improved overall personal weekly average of satisfied customers from 92% to 97.5% in the last
four months
Asked to be part of a member team of 1st s tring Real Time Experts (chosen from 350 Netflix
CSRs). Train new-hires through a job shadowing program by demonstrating exceptional CSR skills,
p roviding positive feedback, and assisting to monitor new hires from date of hire through their first
set of customer calls. Provide encouragement, support, and direction to enhance employee customer
service skills and increase personal and company customer satisfaction ratings
Asked to take “lead” on 8-member team. Provide team member support, monitor communications
for accuracy and customer satisfaction, conduct research to provide answers to team members and
customers, use decision-making skills, and emulate Netflix exemplary CSR performance to enhance
customer satisfaction
Assigned as a new-hire mentor for job shadowing opportunities
Participated in several successful focus groups of 5-10 team members (10/350) which functioned to
p lan, evaluate and improve Netflix customer service practices
College Work Experience P acific University October 2005- February 2009
Salaried Laboratory Prep Technician (full-t ime) and Environmental Science Internship (3 months)
M ay-August 2006 M ay-June
Work Experience M illie’s Bridal Sales
Associate 2008
Provided individualized customer service to brides, bridal parties, and family members.
Coordinated choice of wedding dresses, wedding party dresses, men’s tuxedos, and accessories.
Performed administrative duties and managed dress shop, coordinated submit tal of weekly payroll
sheets, opened and closed daily operations, and supervised one employee in owner’s absence.
O ther Qualifications P acific University October 2005 - May 2009
Volunteer Administrative Assistant/Liaison to Pacific University Director of Choral Activities:
O rganized, distributed, and collected numerous music sets each semester; responsible for Dr.
T uomi’s schedule; made all arrangements for music concerts and musical productions each
semester; ordered sheet music and choral uniforms. Coordinated the Chamber Singers Hawaii
8-day tour in May 2009, which included arrangements for air t ravel, housing, rental cars, and
f inalizing performance schedules for 50 choral members
Computer Skills
Six years experience using M icrosoft Office
2007 Word, Excel, Power Point, Outlook,
I n ternet Explorer, Mozilla Firefox, advanced web
research, email
Contact this candidate